Malmaison Yorkshire and the Humber hotels

"Very good stay "

"Great staff. Lovely breakfast in room for £5 tray charge (booked room rate with breakfast included). Central location but what let's it down was the loud music blasting all night outside till way after midnight. We were on the fifth floor and it was so loud I couldn't sleep. "

"Clean room, good breakfast, staff efficient, attentive and polite at all times. Would definately stay here again."

"Always good when we stay here. Consistent and never any issues"

"It’s a shame. Such a beautiful, classic building and the Britannia group skimping on the most basic things, and milking the nostalgic place for every penny they can get before moving on. Sea view room was worthless with the months of not years of grime and dirt on the windows. Carpets that may never have known true modern amenities such as vacuum cleaners… just so sad. "

"I will not recommend this hotel to even my worst enemy. Firstly, hotel exterior is doing major renovations causing ALOT of inconveniences when you are getting to and fro the hotel. Secondly, the hotel only has ONE operational lift serving 155 rooms!! There’s always an insane line waiting for the lift and once I had to wait up to 25 minutes cause the lift is tiny and can only fit 3 people at one time. There are also a whole lot of stairs everywhere and there is nobody helping with bags. The most angry thing is that I have requested for a late check out for both of my booked rooms, which was agreed upon. But at 10.50am, ten minutes before the official check out time, my parents were chased out of their rooms by the housekeeper who claims that they needed to clean the room for the next guest! So my parents were left stranded in the corridor for 30 minutes. It’s absolutely disgusting and regarding the issue. the Indian manager only said to me “sorry probably a new chamber maid”. Absolutely no service recovery and not an ounce of compassion in anyone. Worst hospitality in the whole UK hands down. "

"Very helpful staff - rooms very well styled and had lots of extra design touches which were appreciated"

"Good central location for shopping, bars. Modern stylish hotel, big room and bathroom. Staff very friendly and welcoming. Would definitely stay here again. "

"Great location, friendly staff, nice old building. Great value for money, enjoyed our stay there."