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"This a beautiful property, we mostly enjoyed our stay. However we were disappointed on our first night as we were assigned a room with a lot of street noise, as a result we got no sleep! Additionally the bathroom was tiny and very outdated, not what you'd expect from a 5 star establishment. I gathered that small bathrooms seem to be an overall theme throughout the hotel. On the second night we changed rooms and had a much better experience (with a slightly bigger bathroom and no street noise). "

"The staf was very accomodating. "

"The room was very clean and spacious! The best part of our stay was the staff. Every person we dealt with was so friendly and accommodating. The doorman/valet was the nicest man and made sure I had a spot to plug in my EV during my stay. I think his name was Herb. I would definitely recommend this hotel to anyone looking for a place to stay in Victoria that is central and close to all the main sites. I will stay here in the future for sure. "

"We visited Victoria to celebrate our wedding anniversary, and this hotel made it a truly special experience. From the start, the staff were incredible—they not only remembered our anniversary but also surprised us with a quiet, spacious room that was perfect for the occasion. The personalized congratulatory message and the warm greetings whenever we passed by made us feel so welcomed. They even provided a bottle of wine, which allowed us to have a beautiful, romantic evening. This level of hospitality is something we haven’t experienced at any other hotel before. We are so grateful for everything and will definitely be staying here again on our next trip to Victoria. A huge thank you to the entire team!"

"Amazing hotel, fantastic location, super friendly and helpful staff! And the bed OMG sooooo comfortable, would still it if I could!!!! "

"Very terrible service. Despite complaining the receptionist about the washroom locks, they completely ignored it. Washroom drain was clogged and too much ants in the room. Cleanliness is terrible. Don’t recommend to anyone. Very poor services "

"Great location, bed was crazy hard even for my wife and it’s been a long time but the tv was about 28” "

"Clean and quiet at night. Very comfortable. "

"I wasn’t able to connect to it, but as long as my kids were able to we were fine. They lived lol. Room was in excellent shape & loved that staff come to ask if we needed anything on our second day. I would definitely be coming back next year. "