Best Western Upstate New York hotels

"All in all, the place was well kept, clean and inviting, but the hallway odors were a bit too flowery and cloying for my liking."

"the breakfast was fair the hot tub had just luke warm water the sink was the same you had to hold the shower sprayer in one hand while you were showering because it would not stay on wall "

"The hotel was what you would expect of a lower budget hotel as far as service, cleanliness and amenities, so no surprises there. However, the experience was tarnished the morning we checked out and were waiting for the airport shuttle in the main lobby. The front desk clerk, morning shift, was a one person show and they were not attentive to the hotel guests. In a 20 minute span, they took 3 cigarette breaks and stood in front of the automatic hotel doors allowing the smoke to enter the hotel lobby. Would have been the same as if they were smoking at the front desk."

"Everything nice"

"Great Place clean quite great staff Breakfast was perfect Would be nice if Breakfast would start little sooner the 7am"

"BELIEVE THE NEGATIVE REVIEWS! ALL THE TRAVEL SITES NEED TO REMOVE THIS HOTEL FROM THEIR SITES. I stayed at this low-budget hotel from May 1 - 3, 2026 because my family booked it first due to a weekend event we were attending. I didn't know the area and it made sense to stay with my party then alone. The initial mistake was not reading the reviews. This place is horrible. When we arrived there was no staff to receive the guests nor were there any staff to clean the hotel or the rooms, per the front desk attendant. The clerk said it was an hour wait for a room due to that, and then started putting up signs reading no vacancies even with a reservation. How disrespectful is that to people traveling long distance?! I believe this is the norm for this place that looks like its never been thoroughly cleaned. From the dirty stained rugs on every floor and in every room, to the scuffs on the walls, paper printed room direction signs, trash on the floor in the amenity spaces, to some of the questionable-looking "guests" this hotel is a hot mess. One newly arrived guests was in the lobby demanding a refund because she had a spiders in her room. Another person was complaining of stains on their carpet. There were no beverages or snacks for sale in the lobby, no vending machines, nothing. My room had the potential to be so nice, with a decent sized bathroom, two queen beds and a great river/waterway view but it hadn't been deeply cleaned since they opened. The windows were filthy!"

"Rooms definitely needs improvement i switch rooms 3 times and the t.v didn’t work"

"Nice quiet hotel"

"yes"