Sonesta Hotel The South hotels

"We recently stayed at this resort and had a mixed experience. The property was clean and the staff we interacted with were friendly and welcoming, which we appreciated. However, it felt like the resort cuts corners in ways that impact the overall guest experience, bringing it down to about a 3-star stay. Housekeeping never came to our room during our entire visit. We were also only given five pool towels for the duration of our stay and told we’d be charged if all five weren’t returned at checkout, with no easy way to refresh them. Our suite had a Keurig, but no coffee or creamer was provided. The on-site shops didn’t open until 8am, making it hard to grab coffee or breakfast if you’re trying to get an early start. Their closing hours also seemed inconsistent. The most frustrating part was the resort app showing the restaurant and grill as closed. We ordered DoorDash ($130), only to walk past the restaurant and see that it was actually open. Overall, the resort has potential, but the small cost-cutting details and inconsistencies take away from the experience"

"Very convenient location for those wanting to be near Bourbon Street. Room was just enough for what we needed. Check in and check out were by very easy."

"Friendly staff. A little outdated. Noisy guests. Parking lot often full. Had to park in the employee parking lot that was a 1-2 minute walk to the hotel. Parking is a little over $30 per day. Overall our experience was okay but won’t be returning. "

"Check in process was a hastle. There was a long line with"

"Room was clean however the towels needs to be cleaned better. They were very thin and dingy. I went out to purchase my own towels. "

"This is a property I would choose to visit again. We were there during spring break so it was very busy. The seating at the pool area was very limited but there was plenty of seating down at the beach area. The fact that chairs are included down at the beach area was a huge bonus. The rooms were clean and sufficient. The water did have a brown tint to it so we avoided drinking it, but it seemed fine for showers. "

"Common areas smelt of cannabis. Other than that it was nice. "

"Airport shuttle was prompt. Check-in was smooth. Room was clean and the bed was comfortable. Small food grill store available for meals."

"The resort was very busy with Spring Break and holidays but it was clear the hotel wasn’t staffed appropriately to support the surge. When we checked in another guest was expressing concerns that a supervisor was supposed to call her for 2 days but hadn’t. Then when I arrived to my room, I realized it was an accessible room. I called the front desk to see if we could be moved and I was told a supervisor would contact me. I never heard from them. At the beach, they overbooked the bed I was in but they eventually got it sorted out. The frozen drink machines stopped working on 2 occasions (for hours) over 4 days. Finally, they were out of pool/beach seat covers everyday and towels were sparse on 2 days. I’ve had plenty of great stays here but this time the customer service was lacking. "