「Had to pay extra for top pool and fitness equipment, stayed 6 nights couldn’t get a room clean. Had to ask for water clean towels, lovely place but service lets it down」
「Nice comfortable place, near to major attractions. Just a little improvement need to do. Which is to ensure all appliances in the property are in good condition before letting guess check in.」
"First time to stay within the Shangri-La hotel brand and I was not disappointed. Expectations were exceeded. From the excellent service of all the staff to the ambience of the lobby bar, with live music, this hotel is definitely now my preferred choice for trips to Kuala Lumpur."
