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Shangri-La Kuala Lumpur

5.0 star property
Family-friendly hotel with a full-service spa and a health club

Choose dates to view prices

Photo gallery for Shangri-La Kuala Lumpur

City view
Front of property
1 bedroom, premium bedding, minibar, in-room safe
Sauna, hot tub, body treatments, hydrotherapy, body wraps, body scrubs
Lobby
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
The current price is NT$2,812
NT$3,389 total
includes taxes & fees
Sep 1 - Sep 2

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Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Premier Room, 1 King Bed (Business)

Premier Room, 1 King Bed (Business) | 1 bedroom, premium bedding, minibar, in-room safe

Premier Room, 1 King Bed (Business)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 420 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 2 Twin Beds (Selection)

1 bedroom, premium bedding, minibar, in-room safe

Premier Room, 2 Twin Beds (Selection)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
LCD TV
  • 861 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Room, 2 Twin Beds

1 bedroom, premium bedding, minibar, in-room safe

Executive Room, 2 Twin Beds

9.4 out of 10
Exceptional
(10 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 420 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Suite, 1 King Bed (Premier)

1 bedroom, premium bedding, minibar, in-room safe

Family Suite, 1 King Bed (Premier)

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
LCD TV
  • 861 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon Club, Executive Room, 2 Twin Beds

1 bedroom, premium bedding, minibar, in-room safe

Horizon Club, Executive Room, 2 Twin Beds

8.6 out of 10
Excellent
(4 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
  • 420 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Horizon Club, Executive Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Horizon Club, Executive Room, 1 King Bed

9.4 out of 10
Exceptional
(10 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
  • 420 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite, 1 King Bed (Selection)

1 bedroom, premium bedding, minibar, in-room safe

Premier Suite, 1 King Bed (Selection)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
LCD TV
  • 861 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed

8.6 out of 10
Excellent
(22 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 398 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Executive Room, 1 King Bed

9.6 out of 10
Exceptional
(17 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 419 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
11 Jalan Sultan Ismail, Kuala Lumpur, 50250

What's nearby

  • Kuala Lumpur Tower - 5 min walk - 0.5 km
  • Suria KLCC Shopping Centre - 10 min walk - 0.9 km
  • Petronas Twin Towers - 10 min walk - 0.9 km
  • KLCC Park - 12 min walk - 1.0 km
  • Pavilion Kuala Lumpur - 14 min walk - 1.2 km

Getting around

  • Kuala Lumpur Masjid Jamek Station - 2 min drive
  • Bukit Nanas Station - 5 min walk
  • Kuala Lumpur International Airport (KUL) - 47 min drive

Restaurants

  • ‪Xin Cuisine - ‬6 min walk
  • ‪Arthur's Bar & Grill - ‬1 min walk
  • ‪Melting Pot Cafe - ‬5 min walk
  • ‪Lemon Garden Cafe - ‬1 min walk
  • ‪Lemon Garden 2 Go - ‬5 min walk

About this property

Shangri-La Kuala Lumpur

Family-friendly hotel near Suria KLCC Shopping Centre
Located close to KLCC Park and Pavilion Kuala Lumpur, Shangri-La Kuala Lumpur provides a poolside bar, a terrace, and shopping on site. Treat yourself to a facial, hydrotherapy, or a body treatment at the onsite spa. Fitness classes are offered at the health club; the property also has a coffee shop/cafe, a garden, and a hair salon. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
You'll also find perks like:
  • An outdoor pool and a children's pool, with sun loungers
  • Free self parking
  • Limo/town car service, buffet breakfast (surcharge), and express check-out
  • Express check-in, supervised childcare (surcharge), and a TV in the lobby
  • Guest reviews speak highly of the helpful staff and walkable location
Room features
All 662 rooms boast comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like laptop-compatible safes and laptop-friendly workspaces. Guest reviews speak positively of the comfortable rooms at the property.
More amenities include:
  • Hypo-allergenic bedding, rollaway/extra beds (surcharge), and free cribs/infant beds
  • Bathrooms with showers and bidets
  • LCD TVs with premium channels
  • Wardrobes/closets, separate sitting areas, and coffee/tea makers

Languages

Chinese (Mandarin), English, Hindi, Malay

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  • Spa
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9.4 out of 10, Exceptional, 1,002 reviews
The price is NT$5,020
NT$5,491 total
includes taxes & fees
Aug 29 - Aug 30
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Train station pick-up shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: MYR 98 for adults and MYR 98 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 15 meeting rooms
  • Computer station
  • Conference center (84,573 square feet of space)

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Doorbell and phone notification
  • Elevator (45 inch wide door)
  • Lever door handles
  • Phone accessibility kit
  • Stair-free path to entrance
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 28 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 6 and older.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 174.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 400 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MYR 98 for adults and MYR 98 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 174.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Kuala Lumpur Shangri-La
Hotel Shangri-La Kuala Lumpur
Kuala Lumpur Hotel Shangri-La
Kuala Lumpur Shangri-La
Kuala Lumpur Shangri-La Hotel
Shangri-La Hotel Kuala Lumpur
Shangri-La Kuala Lumpur
Shangri-La Kuala Lumpur Hotel
Shangri La Hotel Kuala Lumpur
Shangri La Kuala Lumpur
Shangri-La Kuala Lumpur Hotel
Shangri La Hotel Kuala Lumpur
Shangri-La Kuala Lumpur Kuala Lumpur
Shangri-La Kuala Lumpur Hotel Kuala Lumpur

Frequently asked questions

Does Shangri-La Kuala Lumpur have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Shangri-La Kuala Lumpur?

As of 2025/8/9, prices found for a 1-night stay for 2 adults at Shangri-La Kuala Lumpur on 2025/9/1 start from NT$2,812, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Shangri-La Kuala Lumpur pet-friendly?

No, pets are not allowed at this property.

How much is parking at Shangri-La Kuala Lumpur?

Self parking is free at this property.

What time is check-in at Shangri-La Kuala Lumpur?

Check-in start time: 2 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Shangri-La Kuala Lumpur?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Shangri-La Kuala Lumpur located?

This family-friendly Kuala Lumpur hotel is located in the entertainment district, within a 15-minute walk of Kuala Lumpur Forest Eco Park, Petronas Twin Towers, and Pavilion Kuala Lumpur. Kuala Lumpur Tower and Suria KLCC Shopping Centre are also within 15 minutes. Bukit Nanas Station is only a 5-minute walk and Dang Wangi Station is 8 minutes.

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Shangri-La Kuala Lumpur Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 726 out of 1002 reviews
Rating 8 - Good. 193 out of 1002 reviews
Rating 6 - Okay. 53 out of 1002 reviews
Rating 4 - Poor. 18 out of 1002 reviews
Rating 2 - Terrible. 12 out of 1002 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Angus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 7 nights in Jul 2025

10/10 Excellent

Jamil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with amazing staff. Very friendly and attentive staff at the Shangri-la KL.
Stayed 14 nights in Jul 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Lobby is perfect for business meetings.
Stayed 5 nights in Jul 2025

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and staff! Will definitely be back.
Stayed 3 nights in Jul 2025

10/10 Excellent

Mohan

Liked: Cleanliness, staff & service, amenities
Great place to stay
Stayed 3 nights in Apr 2025

10/10 Excellent

Naveed

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic hotel , nice rooms, close to Petronas twin towers
Stayed 2 nights in Jul 2025

8/10 Good

Grace

I like the ambiance and the affable staff.
Stayed 1 night in Jun 2025

10/10 Excellent

Takayoshi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything perfect
Stayed 1 night in Jul 2025

10/10 Excellent

Sidra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Beautiful hotel. Great location. Would stay here again.
Stayed 5 nights in May 2025

10/10 Excellent

Abdalla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 4 nights in Jan 2025

10/10 Excellent

Asha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with perfect location. Staff are so kind. Loved it so much would definitely go back
Stayed 5 nights in May 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, close to twin towers and shopping. Staff were wonderful, made us feel extremely welcomed. Would highly recommend.
Stayed 3 nights in May 2025

10/10 Excellent

Hiroki

Liked: Cleanliness, amenities, property conditions & facilities
This was our second time to stay at the Shanghai-La. The hotel gave us a wonderful experience as we expected. Would like to stay at this hotel in different location.
Stayed 2 nights in Jun 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Very central and ideally placed for walking around the city to see the sights, shopping and dining, friendly staff and a great service would highly recommend!
Stayed 8 nights in Mar 2025

8/10 Good

Lydia

Liked: Cleanliness, amenities, property conditions & facilities
Good: - Clean all round - Great Pool - Friendly and helpful staff - Good location - Food was okay Improvements: - Can't go in the Jacuzzi as a couple - have to go in separate ones - Limited Gluten Free food options - Food was expensive
Stayed 5 nights in Jun 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredible - very polite and the hotel is really well kept. Love the lobby area! Fresh orchids everywhere - would definitely recommend this place. If I’m ever in KL again, this is where I’ll be staying!
Stayed 3 nights in May 2025

4/10 Poor

Mami

Liked: Amenities
Disliked: Cleanliness
The staff tried very hard. But the facilities and rooms are very run down. My room was very dusty and I needed to request they vacuum and clean it several times.
Stayed 7 nights in Jul 2025

10/10 Excellent

uzma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay. Beds were very comfortable and breakfast was varied and delicious. Staff were helpful and polite. Good central location.. very vlesn.
Stayed 1 night in Mar 2025

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great team

The staff was amazing, very accomodating and pleasant to deal with. Veronica in reception looked after us incredibly. All staff was great
Stayed 2 nights in Apr 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Good food options around the area, and in the hotel. Travelling on business and this is my choice in KL
Stayed 2 nights in Mar 2025

10/10 Excellent

Tenney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent shuttle services to 4 major shopping centers.
Stayed 2 nights in Feb 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an amazing hotel. The best I've ever stayed in.
Stayed 1 night in Nov 2024

10/10 Excellent

Kirei Eleison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’re really pleased with our stay as it is a very nice hotel, modern and with all the facilities needed.
Stayed 1 night in Dec 2024

10/10 Excellent

HEMENDRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Lovely staff
Stayed 7 nights in Jan 2025

8/10 Good

CYRUS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, but certain things inside the rooms need to be upgraded.
Stayed 3 nights in May 2025