「The property is well located; it's within walking distance or a short monorail/train ride to most attractions and lots of dining options. The pool is stunning and the washer/dryer is very handy. You'll need to supply your own pool and hand towels though. The check in process was more convoluted than it needed to be with the agent's preference for using messaging apps. Our major criticism would be that there are insufficient lifts for the building, with long waits around check in and check out...
"First time to stay within the Shangri-La hotel brand and I was not disappointed. Expectations were exceeded. From the excellent service of all the staff to the ambience of the lobby bar, with live music, this hotel is definitely now my preferred choice for trips to Kuala Lumpur."
