「Had to pay extra for top pool and fitness equipment, stayed 6 nights couldn’t get a room clean. Had to ask for water clean towels, lovely place but service lets it down」
"First time to stay within the Shangri-La hotel brand and I was not disappointed. Expectations were exceeded. From the excellent service of all the staff to the ambience of the lobby bar, with live music, this hotel is definitely now my preferred choice for trips to Kuala Lumpur."