「We are a couple who travel abroad frequently, and have visited more than a dozen countries and stayed in many five-star hotels. However, when we arrived at the Hotel at 7 am on March 23, we met a young front desk receptionist whose service level far exceeded the five-star standard and left a deep impression on us.
The receptionist not only quickly arranged a comfortable rest area for us, but also enthusiastically took us to a nearby restaurant for breakfast, and introduced the local tourist...
「The room is so comforable that we loved to stay rather than go outside.
Nice services,. friendly and helpful.
It's better to visit again but not during CNY since shops are closed.」
「Our family of four stayed here comfortably. The apartment had everything we needed—from kitchen to soft towels to a super helpful front desk. We appreciated how quiet and safe it was at night. 」
「I stayed here while working remotely and it was just what I needed. Super quiet, great natural light, and the wifi never dropped. The desk setup was great, and I loved cooking simple meals in the kitchen. 」
「great location and great room. The staff were thoughtful , they prepared for me anniversary setting up in my room. I loved the stay here. They also have another propery named Westlake Pearl. I stayed both and I would give another review」
"We are a couple who travel abroad frequently, and have visited more than a dozen countries and stayed in many five-star hotels. However, when we arrived at the Hotel at 7 am on March 23, we met a young front desk receptionist whose service level far exceeded the five-star standard and left a deep impression on us.
The receptionist not only quickly arranged a comfortable rest area for us, but also enthusiastically took us to a nearby restaurant for breakfast, and introduced the local tourist attractions in detail and provided many practical suggestions. What is even more touching is that even after he got off work and went home, he still cared about our situation and was always ready to help.
In the afternoon, when he was on the night shift again, despite his busy work, he still did not forget to properly arrange the room for us and carefully asked us if we had any other needs. He also took the initiative to arrange transportation to the airport for us the next day to ensure that our trip was worry-free. As three elderly travelers, we felt extremely warm and grateful for this.
Now we know his name to be Phong。we firmly believe that it is rare for the VIP Hotel to have such an outstanding employee. We implore the leadership to give this employee a great compliment for his outstanding service and selfless dedication.Seeing that we were old, the hotel management upgraded us to a room with a window for free.
Thank you again for your excellent service, "
