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L7 WEST LAKE HANOI BY LOTTE

5.0 star property
Luxury Hanoi hotel connected to a shopping center, steps from Lotte Mall Tay Ho

Choose dates to view prices

Photo gallery for L7 WEST LAKE HANOI BY LOTTE

Outdoor pool
Lake
Lake view
Poolside bar
Children's play area - indoor
Travelers find a tranquil escape at L7 WEST LAKE HANOI BY LOTTE, perfectly positioned along West Lake's shores. The property features two restaurants serving dim sum specialties, a refreshing poolside bar for afternoon drinks, and a spa for post-exploration relaxation.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Room service
  • Spa
  • Gym

Room options

Check availability for these dates

Tonight

Sep 7 - Sep 8
Check availability for tonight Sep 7 - Sep 8

Tomorrow

Sep 8 - Sep 9
Check availability for tomorrow Sep 8 - Sep 9
Available filters for rooms
Showing 14 of 14 rooms

View all photos for Studio Suite, 1 King Bed

Studio Suite, 1 King Bed | Living area | 65-inch Smart TV with cable channels, TV

Studio Suite, 1 King Bed

Highlights

Air conditioning
Smart TV
Bidet
Bathrobes
Hair dryer
Minibar
Free bottled water
Cable channels
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 2 Twin Beds

Studio Suite, 2 Twin Beds | Minibar, in-room safe, desk, iron/ironing board

Studio Suite, 2 Twin Beds

Highlights

Air conditioning
Smart TV
Bidet
Bathrobes
Hair dryer
Minibar
Free bottled water
Cable channels
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room (CONVERTIBLE)

Minibar, in-room safe, desk, iron/ironing board

Superior Room (CONVERTIBLE)

Highlights

Air conditioning
Smart TV
Separate bedroom
Bidet
Bathrobes
Hair dryer
Minibar
Free bottled water
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Double Room, Lake View

Minibar, in-room safe, desk, iron/ironing board

Superior Double Room, Lake View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Smart TV
Bidet
Bathrobes
Hair dryer
Minibar
Free bottled water
Cable channels
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Twin Room

Minibar, in-room safe, desk, iron/ironing board

Superior Twin Room

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Smart TV
Bidet
Bathrobes
Hair dryer
Minibar
Free bottled water
Cable channels
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Twin Room, Lake View

Minibar, in-room safe, desk, iron/ironing board

Superior Twin Room, Lake View

Highlights

Air conditioning
Smart TV
Bidet
Bathrobes
Hair dryer
Minibar
Free bottled water
Cable channels
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, Lake View (CONVERTIBLE)

Minibar, in-room safe, desk, iron/ironing board

Superior Room, Lake View (CONVERTIBLE)

Highlights

Air conditioning
Smart TV
Separate bedroom
Bidet
Bathrobes
Hair dryer
Minibar
Free bottled water
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Double Room

Minibar, in-room safe, desk, iron/ironing board

Superior Double Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Smart TV
Bidet
Bathrobes
Hair dryer
Minibar
Free bottled water
Cable channels
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room (Club Floor)

Minibar, in-room safe, desk, iron/ironing board

Superior Double Room (Club Floor)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Smart TV
Bidet
Bathrobes
Hair dryer
Minibar
Free bottled water
Cable channels
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room, Lake View (Club Floor)

Minibar, in-room safe, desk, iron/ironing board

Superior Double Room, Lake View (Club Floor)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Smart TV
Bidet
Bathrobes
Hair dryer
Minibar
Free bottled water
Cable channels
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room (Family)

Minibar, in-room safe, desk, iron/ironing board

Superior Room (Family)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Smart TV
Bidet
Bathrobes
Hair dryer
Minibar
Free bottled water
Cable channels
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

View all photos for House, 1 King Bed (Upper)

Minibar, in-room safe, desk, iron/ironing board

House, 1 King Bed (Upper)

Highlights

Air conditioning
Smart TV
Bidet
Bathrobes
Hair dryer
Minibar
Free bottled water
Cable channels
  • Sleeps 3
  • 1 King Bed

View all photos for House, 2 Double Beds (Upper, Double)

Minibar, in-room safe, desk, iron/ironing board

House, 2 Double Beds (Upper, Double)

Highlights

Air conditioning
Smart TV
Bidet
Bathrobes
Hair dryer
Minibar
Free bottled water
Cable channels
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Room, 1 Double Bed (Handicap)

Minibar, in-room safe, desk, iron/ironing board

Superior Room, 1 Double Bed (Handicap)

Highlights

Air conditioning
Smart TV
Bidet
Bathrobes
Hair dryer
Minibar
Free bottled water
Cable channels
  • Sleeps 3
  • 1 Double Bed

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About the neighborhood

Located in Tay Ho neighborhood, L7 WEST LAKE HANOI BY LOTTE is connected to a shopping center. Tran Quoc Pagoda and Ho Chi Minh Mausoleum are notable landmarks, and the area's natural beauty can be seen at West Lake and Hoan Kiem Lake. Looking to enjoy an event or a game while in town? See what's going on at My Dinh National Stadium.
Visit our Hanoi travel guideOpens in a new window
Map
683 Alley, Lac Long Quan Street, Tay Ho Ward, Hanoi, 100000

What's nearby

  • Lotte Mall Tay Ho - 1 min walk - 0.0 km
  • West Lake - 7 min walk - 0.6 km
  • Ho Chi Minh Mausoleum - 6 min drive - 6.6 km
  • Hanoi Old Town Night Market - 8 min drive - 7.8 km
  • Hoan Kiem Lake - 8 min drive - 8.2 km

Getting around

  • Ga Co Loa Station - 14 min drive
  • Hanoi Van Dien Station - 17 min drive
  • Noi Bai Intl. Airport (HAN) - 23 min drive

Restaurants

  • ‪Pizza 4Ps - ‬3 min walk
  • ‪Sen Tây Hồ - ‬7 min walk
  • ‪Layered - ‬6 min walk
  • ‪Chi's Passion - ‬2 min walk
  • ‪Bánh Cuôn Nóng - ‬3 min walk

About this property

L7 WEST LAKE HANOI BY LOTTE

Luxury hotel near West Lake
Located close to Lotte Mall Tay Ho and Tran Quoc Pagoda, L7 WEST LAKE HANOI BY LOTTE provides a golf course, a poolside bar, and a shopping mall on site. Treat yourself to spa services, such as a massage, a body treatment, or a facial. Be sure to enjoy dim sum and more at the two on-site restaurants. Free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with a coffee shop/cafe and a garden.
Additional perks include:
  • An outdoor pool
  • Free self parking
  • Buffet breakfast (surcharge), coworking spaces, and tour/ticket assistance
  • A TV in the lobby, wedding services, and luggage storage
  • Guest reviews give top marks for the helpful staff and proximity to shopping
Room features
All 264 rooms feature comforts such as air conditioning and bathrobes, as well as perks like free WiFi and safes.
Extra amenities include:
  • Bidets, tubs or showers, and free toiletries
  • 65-inch Smart TVs with cable channels
  • Wardrobes/closets, daily housekeeping, and desks

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: VND 567,000 for adults and VND 283,500 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • Hedonist
  • Layered
  • Lush Salon
  • Tim Ho Wan

Things to do

  • 9-hole golf course
  • Golf clubs/equipment
  • Gym
  • Outdoor pool
  • Playground
  • Shopping mall
  • TV in common areas

Family friendly

  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4 meeting rooms
  • Business center
  • Conference center
  • Coworking space

Outdoors

  • Garden
  • Outdoor entertainment area

Spa

  • Facials
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (20 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 65-inch smart TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property’s pool will not be available on the first Monday of every month.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately VND 567000 for adults and VND 283500 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

L7 West Lake Hanoi
L7 West Hanoi By Lotte Hanoi
L7 WEST LAKE HANOI BY LOTTE Hotel
L7 WEST LAKE HANOI BY LOTTE Hanoi
L7 WEST LAKE HANOI BY LOTTE Hotel Hanoi

Frequently asked questions

Does L7 WEST LAKE HANOI BY LOTTE have a pool?

Yes, this property has an outdoor pool.

Is L7 WEST LAKE HANOI BY LOTTE pet-friendly?

No, pets are not allowed at this property.

How much is parking at L7 WEST LAKE HANOI BY LOTTE?

Self parking is free at this property.

What time is check-in at L7 WEST LAKE HANOI BY LOTTE?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at L7 WEST LAKE HANOI BY LOTTE?

Check-out is at noon.

Where is L7 WEST LAKE HANOI BY LOTTE located?

Located in Tay Ho, this luxury hotel is within a 10-minute walk of Lotte Mall Tay Ho and West Lake. Tran Quoc Pagoda and Dong Xuan Market are also within 6 mi (10 km).

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L7 WEST LAKE HANOI BY LOTTE Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 261 out of 317 reviews
Rating 8 - Good. 32 out of 317 reviews
Rating 6 - Okay. 13 out of 317 reviews
Rating 4 - Poor. 5 out of 317 reviews
Rating 2 - Terrible. 6 out of 317 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Curd

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay and will repeat next time.
Stayed 6 nights in Apr 2025

10/10 Excellent

Joo Hyun

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place and great service! Good for family as well!
Stayed 2 nights in Jun 2025

10/10 Excellent

elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and VIP access was excellent
Stayed 1 night in Aug 2025

8/10 Good

Andrea

Liked: Cleanliness, amenities, property conditions & facilities
Everyone was super nice and helpful. Hotel is beautiful and delicious restaurants withon the hotel. And the pool is beautiful with an amazing view.
Stayed 4 nights in Jul 2025

10/10 Excellent

Tu

Liked: Cleanliness, staff & service, property conditions & facilities
Love this place.
Stayed 1 night in May 2025

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful breakfast buffet, quick & efficient housekeeping, conveniently connected to a large mall with grocery, movie theater & restirsnts.
Stayed 6 nights in May 2025

10/10 Excellent

Hoa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service! The staff was very friendly, attentive, and made sure all my questions were answered. Really good experience overall.
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel

Excellent hotel connected to the Lotte mall. Hotel was very nice and breakfast was outstanding. We enjoyed staying at this wonderful hotel.
Stayed 4 nights in Feb 2025

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. We were sad that we only stayed 1 night. Will definitely go back!
Stayed 1 night in Apr 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff
Stayed 1 night in May 2025

10/10 Excellent

Tuan

Liked: Amenities, property conditions & facilities
Beautiful and spacious. The staff was amazing.
Stayed 4 nights in Apr 2025

10/10 Excellent

Ammar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was amazing and the staff was very friendly
Stayed 3 nights in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient

Connected to big shopping mall is very convenient. Room is nice and service is very good.
Stayed 2 nights in Apr 2025

10/10 Excellent

Keith

Liked: Staff & service, amenities, property conditions & facilities
Everything was great. Shopping mall is next to the hotel made it easy to access food and shopping.
Stayed 2 nights in Feb 2025

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very inspiring stay and I would love to come back again.
Stayed 2 nights in Sep 2024

10/10 Excellent

Viet Ha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, big hotel, friendly staff, can enter the mall directly. Just not very convenient if you want to explore the old town and the food scene. Would definitely come back.
Stayed 4 nights in Mar 2025

6/10 Okay

Julia

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We booked 2 adults and 2 children but we had to pay an extra surcharge for our daughter as she was considered an adult with 12 years and also for the 2nd child - even though it was in our booking - 2 Children - the reception removed the child surcharge after some negotiation . Family room was barely 20sqm and very small
Stayed 2 nights in Aug 2025

10/10 Excellent

Khac Minh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is comfortable, convenient. Breakfast is delicious
Stayed 1 night in Feb 2025

10/10 Excellent

Stephany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel - attached to the Lotte Mall. Staff was super attentive and helpful. The pool views of Hanoi was great. Location is a little far from other things to do.
Stayed 1 night in Dec 2024

10/10 Excellent

Takuma

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2025

6/10 Okay

Haidee

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The superior family room is very small. No space for luggage. There was no amenities like toothbrush and shower caps. Buffet breakfast is the same for the 3 days. Its boring and tasteless.
Stayed 3 nights in Jul 2025

10/10 Excellent

Zaki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and very friendly staff all of them. Thank you
Stayed 3 nights in Dec 2024

10/10 Excellent

Sai Hung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new and clean hotel .. shopping mall is very big.. u can enjoy whole day there
Stayed 1 night in Sep 2024

10/10 Excellent

MANHEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is great to stay at there. Good view, good location considering lotte mall. All of staffs are so kind and helpful. I'll stay at there if i have a chance to go Hanoi.
Stayed 1 night in Sep 2024

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in Feb 2025