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雪梨瑞士飯店的評分

5 out of 5
雪梨瑞士飯店
68 Market Street, Sydney, NSW

評論

8.6

有夠讚

10 分，有夠讚；1003 則評論中有 573 則" "
8 分，不錯哦；1003 則評論中有 261 則" "
6 分，一般般；1003 則評論中有 96 則" "
4 分，不太好；1003 則評論中有 38 則" "
2 分，很糟糕；1003 則評論中有 35 則" "

9.2/10

整潔度

8.8/10

員工素質

8.6/10

設施服務

8.8/10

住宿環境和硬體

8.4/10

環保程度

評論

8/10 不錯哦

SAU YEE

親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
overall good
於 2023 年 7 月住了 5 晚
Bryson Yu - Assistant Manager 於 2023年8月9日回覆
Thank you for commenting Swissotel Sydney. looking forward to seeing you next time. Thank you Bryson Yu Assistant Manager

8/10 不錯哦

Fung Wa

喜歡：整潔度、員工素質和住宿環境和硬體
Excellent
於 2023 年 6 月住了 10 晚
Sincerely, Deepa 於 2023年6月25日回覆
Dear Ms. Fung Wa,First of all, thank you so much for providing us with this candid comment. We are pleased to hear that your overall experience at Swissotel Sydney was excellent.Once again, thank you for choosing to stay with us.

10/10 有夠讚

Kin Lun

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
It would be better if you provide toothpaste and toothbrush
於 2023 年 6 月住了 3 晚
Dalal Saboune 於 2023年6月14日回覆
Hi Kin, I hope you are well. Thank you for sharing your experiences. Please contact our swiss service front desk in future for any requests as we will be happy to assist you.We apologise for any inconvenience. Our friendly staff look forward to welcoming you again soon.Kind Regards,Dalal SabouneAdministrative Assistant to the General Manager

10/10 有夠讚

Tzaichang

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 1 月住了 9 晚
Dalal Saboune 於 2023年5月24日回覆
Hi Tzaichang, Thank you for our amazing score. Our friendly staff look forward to welcoming you again soon.Kind Regards,Dalal SabouneAdministrative Assistant to the General Manager

10/10 有夠讚

Kuo Ming

於 2022 年 11 月住了 4 晚

10/10 有夠讚

Mei Yee Kitty

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 2 月住了 10 晚
Gm 於 2020年3月18日回覆
Dear Valued Guest, Thank you for this wonderful rating - we hope to welcome you back again soon! Kind Regards, Swissotel Sydney

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
地点位於市中心，鄰近合各大購物中心，极其方便，员工态度友善，樂於助人。設施充足，房間清潔，令人覺得賓致如歸。
於 2019 年 12 月住了 3 晚

6/10 一般般

真實旅客

喜歡：整潔度
於 2019 年 11 月住了 5 晚
SMC 於 2019年12月16日回覆
Dear Valued Guest, Thank you for sharing your rating. Is there anything particular you would like to share? Also can we please request your best contact details so we can get in touch with you personally? Thank You, Swissôtel Sydney

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 11 月住了 2 晚

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Check-in service was convenient and the staff was enthusiastic
於 2019 年 11 月住了 2 晚

8/10 不錯哦

Elizabeth

家庭旅遊
喜歡：整潔度、員工素質和設施服務
The hotel is in a great location. The rooms were really nice. The staff was great. There was construction in the lobby that was affecting being able to enjoy the lobby. I was charged for a full breakfast when the breakfast was not being offered to its fullest capacity due to construction. It made me feel like customer service was lacking and I never sought breakfast at the hotel again. Other than the construction issues and mediocre service during that time the hotel is lovely.
於 2024 年 4 月住了 8 晚
Swissôtel Sydney Team 於 2024年4月29日回覆
Dear Elizabeth,Thank you for your feedback regarding your recent stay at Swissotel Sydney.We hope to welcome you back again as our breakfast restaurant Ten Stories has now completed their upgrade works.Warm regards,Swissotel Sydney team

10/10 有夠讚

Donovan Anthony，Bronx

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff was accommodating and kind. They make sure we were extremely comfortable 😌. Truly grateful 🙏
於 2024 年 4 月住了 7 晚
Swissôtel Sydney Team 於 2024年4月29日回覆
Dear Donovan,Thank you for your lovely review from your recent stay at Swissotel Sydney. Your comments will be shared with our team and we hope to welcome you back again soon.Warm regards,Swissotel Sydney team

10/10 有夠讚

Oleg

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent location
於 2024 年 4 月住了 4 晚
Swissôtel Sydney Team 於 2024年4月29日回覆
Dear Oleg,Thank you for your review of Swissotel Sydney. We are delighted you enjoyed our location and hope to welcome you back again soon.Warm regards,Swissotel Sydney team

6/10 一般般

Melinda

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
I can't say the staff were all super helpful. We arrived just after our check in time and the room wasn't ready, which wouldn't have been a huge issue if we hadn't planned on walking around the City before our event. They wouldn't initially take our luggage and we were made to wait. When we approached them again after 45mins they took our luggage and we could go out and wander. Shame they hadn't done that earlier. Otherwise the facilities and breakfast were good.
於 2024 年 4 月住了 1 晚
Swissôtel Sydney Team 於 2024年4月28日回覆
Dear Melinda,Thank you for your review of Swissotel Sydney. It is disappointing to learn our portage team did not offer to store your luggage for you on your arrival. Your feedback will be shared with our Guest Services Manager for review. We are pleased your stay overall was a good one and hope to welcome you back again soon.Swissotel Sydney team

10/10 有夠讚

Maxwell，Orange

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very convenient hotel
於 2024 年 4 月住了 2 晚
Swissôtel Sydney Team 於 2024年4月28日回覆
Dear Maxwell,Thank you for reviewing Swissotel Sydney 5/5.We hope to welcome you back again soon.Warm regards,Swissotel Sydney team

10/10 有夠讚

amy

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful hotel! Staff is amazing and very accommodating.
於 2024 年 4 月住了 3 晚
Swissôtel Sydney Team 於 2024年4月24日回覆
Dear Amy,Thank you for taking the time to review your stay at Swissotel Sydney.We are delighted you had a lovely time and hope to welcome you again soon.Warm regards,Swissotel Sydney Team

10/10 有夠讚

lorraine

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything about Hotel 1st class. Can recommend also to families. Beds great, buffet brekkie great. Staff great nothing a problem. Very central to everything with light rail close by. Great prices & rooms larger than normal with great large bathroom & deep bath.
於 2024 年 4 月住了 3 晚
Swissôtel Sydney Team 於 2024年4月24日回覆
Dear Lorraine,Thank you for your review of Swissotel Sydney. We are delighted that you enjoyed your stay and the hotel facilities. We hope to welcome you back for a return visit in the near future.Warm regards,Swissotel Sydney Team

2/10 很糟糕

Jason

於 2024 年 4 月住了 3 晚
Swissôtel Sydney Team 於 2024年4月22日回覆
Dear Jason,Thank you for reviewing you stay at Swissotel Sydney. I am sorry that we processed an incorrect charge to your credit card for minibar you did not consume. This has now been refunded and should appear back in your account within 5-7 working days.Once again, we apologise for the inconvenience caused.Warm regards,Swissotel Sydney team

10/10 有夠讚

Philippe

喜歡：整潔度和住宿環境和硬體
於 2024 年 4 月住了 3 晚
Swissôtel Sydney Team 於 2024年4月22日回覆
Dear Philippe,Thank you for your review from your recent stay at Swissotel Sydney.We hope to welcome you back again soon.Warm regards,Swissotel Sydney team

10/10 有夠讚

Helarisi

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Swissôtel Sydney Team 於 2024年4月22日回覆
Dear Helarisi,Thank you for your feedback. We hope to welcome you back to Swissotel Sydney soon.Warm regards,Swissotel Sydney team

10/10 有夠讚

Tai

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Best location, within walking distance to everything.
於 2024 年 3 月住了 3 晚
Swissôtel Sydney Team 於 2024年4月16日回覆
Dear Tai,Thank you for reviewing your recent stay at Swissotel Sydney. We are delighted that you enjoyed our central location and hope to welcome you back again soon.Warm regards,Swissotel Sydney team

8/10 不錯哦

Suyi

喜歡：整潔度和員工素質
Great location, easy to get too from St James station from the airport. Hotel could do with renovations alittle outdated. But overall very pleased
於 2024 年 4 月住了 2 晚
Swissôtel Sydney Team 於 2024年4月16日回覆
Dear Suyi,Thank you for taking the time to tell us about your experience at Swissotel Sydney.We hope you have the opportunity to come back again in the near future.Warm regardsSwissotel Sydney team

10/10 有夠讚

Donna

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This property located right near tram stop QVB Queen victoria building - that is a huge shopping area. This tram goes to circular quay and down to darking harbour, paddys markets so central. Centrepoint/sydney tower 3 minutes walk away and hyde park 5 minutes walking, along with the mall on george 1 block away
於 2024 年 4 月住了 6 晚
Swissôtel Sydney Team 於 2024年4月12日回覆
Dear Donna,Thank you for taking the time to let us know about your experience at Swissotel Sydney.We are delighted that our location was a highlight for you and hope to welcome you back again on your next trip to Sydney.Warm regards,Swissotel Sydney team

10/10 有夠讚

Rosana Pui Hing，brisbane

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This is a great hotel that is smack bang in the middle of the city. Pitt St Mall is only a 30 second walk (it’s around the corner). Room is very clean and a very good size (we got two queen beds). Room service was fast and house cleaning was excellent. I went for work related purposes and only stayed for 3 nights so I didn’t get to use the facilities. The only thing negative is breakfast room service. The only thing on the menu was a cold breakfast or a hot breakfast PLUS the cold breakfast. There was no option to order the hot breakfast alone.
於 2024 年 4 月住了 3 晚
Swissôtel Sydney Team 於 2024年4月11日回覆
Dear Rosana,Thank you for your review from your recent stay at Swissotel Sydney. We are delighted that you enjoyed our central location and found our housekeeping service excellent. Your feedback regarding the in room dining breakfast options will be shared with our Food and Beverage Manager for review.Warm regards,Swissotel Sydney team

10/10 有夠讚

Catherine

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Close to all of Sydney's attractions. Breakfast was great, rooms clean with a bath.
於 2024 年 4 月住了 6 晚
Swissôtel Sydney Team 於 2024年4月11日回覆
Dear Catherine, Thank you for your lovely review of Swissotel Sydney from your recent stay. Your feedback has been shared with our teams directly.Warm regards,Swissotel Sydney team

10/10 有夠讚

Soomin

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It’s perfect
於 2024 年 3 月住了 3 晚
Swissôtel Sydney Team 於 2024年4月4日回覆
Dear Soomin,Thank you for your review of Swissotel Sydney.We are delighted you have enjoyed a perfect stay with us and hope to welcome you back again soon.Warm regards,Swissotel Sydney team

8/10 不錯哦

William

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Have stayed at Swissotels in the past, long time customer. Not too impressed. Struggled with some of their policies which seemed like nonsense to me. We had 4 in our room but they seemed to have problems getting supplies for 4 consistently. Sofa sleeper very uncomfortable. Great location in the CBD close to the tram line. Great food in the area.
於 2024 年 3 月住了 6 晚
Swissôtel Sydney Team 於 2024年4月4日回覆
Dear William,Thank you for your review of Swissotel Sydney. We appreciate your comments and will share them with our Executive Housekeeper directly.We have a sofa replacement program upcoming in the near future and hope we can welcome you back again soon.Warm regards,Swissotel Sydney team

8/10 不錯哦

YUMIKO

於 2024 年 3 月住了 3 晚
Swissôtel Sydney Team 於 2024年4月22日回覆
Dear Yumiko,Thank you for rating your stay at Swissotel Sydney.We hope to see you again soon.Warm regards,Swissotel Sydney team

8/10 不錯哦

Harry，Leura

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Was good stay, central to all activities, only complaint air- conditioning noisy and cannot switch off
於 2024 年 3 月住了 2 晚
Swissôtel Sydney Team 於 2024年3月28日回覆
Dear Harry,Thank you for your feedback regarding your stay at Swissotel Sydney. We are delighted to learn your stay was a good one. Our air conditioning systems do turn off our team are happy to help you do this by calling our Swiss Service team when needed.Warm regards,Swissotel Sydney team

10/10 有夠讚

Stefan

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 6 晚
Swissôtel Sydney Team 於 2024年3月28日回覆
Dear Stefan,Thank you for rating your stay at Swissotel Sydney 5/5.We are pleased you enjoyed your visit and hope to welcome you back again.Warm regards,Swissotel Sydney team

2/10 很糟糕

Joseph

喜歡：整潔度、設施服務和住宿環境和硬體
不喜歡：員工素質
Nice property with very poor service. Front desk seems clueless. Doesn’t answer the phone, doesn’t deliver promised services as simple as a bucket of ice. Very frustrating. Not a great location compared to others closer to the action. Would NOT book again. I never write reviews , but I had to this time.
於 2024 年 3 月住了 1 晚
Swissôtel Sydney Team 於 2024年3月19日回覆
Dear Joseph,Thank you for reviewing your stay at Swissotel Sydney.It is disappointing to read that our usual high service standards were lacking on this occasion and we are sorry that your expectations were not met. Your feedback has been shared with our Management Team for review.Warm regards,Swissotel Sydney team

8/10 不錯哦

Sayo

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Swissôtel Sydney Team 於 2024年3月19日回覆
Dear Sayo,Thank you for reviewing your stay at Swissotel Sydney.Warm regards,Swissotel Sydney team

6/10 一般般

David

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
不喜歡：員工素質
Shocking check in experience. Staff member was unhelpful, and couldn’t grasp that we had booked 3 different rooms. Not a great start. Other than that, hotel is fine.
於 2024 年 3 月住了 3 晚
Swissôtel Sydney Team 於 2024年3月13日回覆
Dear David,Thank you for your review. We appreciate your valuable feedback which has been shared with our Front Office Manager for review. Warm regards,Swissotel Sydney team

8/10 不錯哦

Seungyun

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 2 晚
Swissôtel Sydney Team 於 2024年3月13日回覆
Dear Seungyun,Thank you for your review.Warm regards,Swissotel Sydney team

10/10 有夠讚

Jonathan，Surrey

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great place, I’d stay here again
於 2024 年 2 月住了 9 晚
Swissôtel Sydney Team 於 2024年3月8日回覆
Dear Jonathan,Thank you for reviewing your recent stay at Swissotel Sydney. We are glad you enjoyed your time with us and look forward to you staying again in the future.Warm regards,Swissotel Sydney Team

8/10 不錯哦

Kan

於 2024 年 2 月住了 3 晚
Swissôtel Sydney Team 於 2024年3月28日回覆
Dear Kan,Thank you for reviewing Swissotel Sydney.We hope to welcome you back for another visit in the near future.Warm regards,Swissotel Sydney team

10/10 有夠讚

Bianca

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Geschmackvoll eingerichtetes Zimmer mit guter Ausstattung (Minibar, Kaffeemaschine, Wasserkocher, Vergrößerungsspiegel, Badewanne und Dusche, reichlich Platz, gemütlicher Sessel). Perfekte Lage (gegenüber Sydney Tower, Foodhalls, Shoppingmalls Westfield, QVB, Taxis und Tram Bahn vor der Tür, Circular Quay, Oper, Harbour Bridge und Darling Harbour zu Fuß erreichbar). Sehr freundliches Personal. Sehr schöne Bar. Restaurant und Spa habe ich nicht genutzt.
於 2024 年 2 月住了 9 晚
Swissôtel Sydney Team 於 2024年3月8日回覆
Dear Bianca,Thank you for your wonderful review of Swissotel Sydney. We are delighted that your stay met your expectations and hope to welcome you again on your next trip to Sydney.Warm regards,Swissotel Sydney Team

6/10 一般般

Nazimagatoen

情侶出遊
The room was a bit old. The price was high for such a room. The matras was worn out. They should replace It. Not a Good night sleep on It. The bathroom had no handshower.
於 2024 年 2 月住了 1 晚
Swissôtel Sydney Team 於 2024年3月8日回覆
Dear Nazimagatoen,Thank you for your review of Swissotel Sydney. We appreciate your comments and are happy to advise we are currently replacing our mattresses throughout the hotel. We hope to welcome you back again.Warm regards,Swissotel Sydney Team

10/10 有夠讚

Simon

情侶出遊
喜歡：設施服務
Beautiful room and friendly staff
於 2024 年 3 月住了 1 晚
Swissôtel Sydney Team 於 2024年3月8日回覆
Dear Simon,Thank you for reviewing your stay at Swissotel Sydney.We are delighted our rooms were to your liking and our staff were friendly throughout your stay.We hope to welcome you back again soon.Warm regards,Swissotel Sydney Team

8/10 不錯哦

KAZUYO

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 4 晚
Swissôtel Sydney Team 於 2024年3月8日回覆
Thank you for your review.

10/10 有夠讚

Hollis

喜歡：住宿環境和硬體
Beautiful room, quiet hotel, excellent location
於 2024 年 2 月住了 2 晚
Swissôtel Sydney Team 於 2024年3月8日回覆
Dear Hollis,Thank you for your kind comments regarding your recent stay at Swissotel Sydney. We are pleased you enjoyed our location and found our rooms beautiful. We hope to welcome you back for a return visit.Warm regards,Swissotel Sydney team

8/10 不錯哦

Zari

家庭旅遊
喜歡：住宿環境和硬體
Great location. Small storage like entry, the reception is on level 8 accessible with clunky lifts. Mould in shower walls need serious cleaning.
於 2024 年 2 月住了 1 晚
Swissôtel Sydney Team 於 2024年2月29日回覆
Dear Zari,Thank you for your review. We appreciate you sharing your experience and hope to welcome you back again.Warm regards,Swissotel Sydney Team

10/10 有夠讚

Sedina

於 2024 年 2 月住了 2 晚
Swissôtel Sydney Team 於 2024年3月21日回覆
Dear Sedina,Thank you for reviewing Swissotel Sydney 5/5.We hope to welcome you back again soon.Warm regards,Swissotel Sydney team

8/10 不錯哦

hannah

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 2 晚
Swissôtel Sydney Team 於 2024年2月29日回覆
Dear Hannah,Thank you for the review.Warm regards,Swissotel Sydney Team

10/10 有夠讚

Jon R

於 2024 年 2 月住了 2 晚
Swissôtel Sydney Team 於 2024年3月21日回覆
Dear Jon R,Thank you for your review of Swissotel Sydney. We are delighted with the 5/5 rating. We look forward to welcoming you back again soon.Warm regards,Swissotel Sydney team

10/10 有夠讚

sally

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This is the third time I have stayed at Swissotel Sydney and I would definitely stay there again on my next trip to Sydney. I am in my 70's and they were absolutely willing to help with anything I needed. Everyone is friendly you can have a joke with the staff. We prepaid breakfast and it was perfect. It is convenient to Shopping, Skytower and walking or catching the light rail to the Quay is no issue. Our room was cleaned each day. Can't fault a single thing. Sally
於 2024 年 2 月住了 3 晚
Swissôtel Sydney Team 於 2024年2月11日回覆
Dear Sally,Thank you for your glowing review of your third stay at Swissotel Sydney. We are delighted that our staff are friendly and were helpful with their service to you. We are pleased you enjoyed our buffet breakfast at Ten Stories restaurant and find our location unbeatable. We look forward to welcoming you back for your forth stay in the near future.Warm regards,Swissotel Sydney team

10/10 有夠讚

Julie

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Lovely friendly staff
於 2024 年 2 月住了 4 晚
Swissôtel Sydney Team 於 2024年2月9日回覆
Dear Julie,Thank you for your lovely comments about our staff in your recent review. These will be shared with the team. We hope to have the opportunity to welcome you back again in the near future.Warm regards,Swissotel Sydney team

6/10 一般般

Kimberly，Rochester

不喜歡：員工素質
Great massage at the spa. Jane was amazing!!
於 2024 年 2 月住了 1 晚
Swissôtel Sydney Team 於 2024年2月9日回覆
Dear Kimberly,Thank you for your review from your recent stay at Swissotel Sydney. We are thrilled that your expectations were met at our Day Spa on Level 10 and your feedback will be shared with Jane.Warm regards,Swissotel Sydney team

8/10 不錯哦

Anna

喜歡：整潔度和員工素質
Great location!
於 2024 年 1 月住了 6 晚
Swissôtel Sydney Team 於 2024年2月5日回覆
Dear Anna,Thank you for your review of Swissotel Sydney. We are pleased you enjoyed your stay and hope to welcome you back again in the near future.Warm regards,Swissotel Sydney team

8/10 不錯哦

David

家庭旅遊
喜歡：整潔度、員工素質和設施服務
不喜歡：住宿環境和硬體
Terrible issues with the lifts
於 2024 年 1 月住了 2 晚
Swissôtel Sydney Team 於 2024年2月5日回覆
Dear David,Thank you for your review of Swissotel Sydney. We appreciate your comments regarding the guest lifts and assure you the issue has been raised with our Management team.Warm regards,Swissotel Sydney team