Find hotels near Surrey Quays Shopping Centre, London from NT$3,855

"Clean room ad lovely staff"

"Friendly and helpful staff. Location quiet and close to Tube n Tower of London. Easy to walk to things. It’s an apartment type room which was nice. The pillows were too flat for us but everything else was great "

"I wasn't impressed with their bathroom facilities but their staff was excellent and the hotel has two perfect places to have dinner. Parking here is very expensive. The location is very convenient. "

"Great staff, good breakfast and extremely family friendly "

"I recently stayed at this hotel in London and unfortunately had a very disappointing experience. The biggest issue was the condition of the restroom, there was visible mold on the floor, to the point where we didn’t feel comfortable stepping on it and had to stand on a towel. That alone made the stay feel very unsanitary. When I went to the front desk to clarify about the room, I explained that I had accidentally booked a handicap-accessible room and asked if it would be possible to switch to a different room. While I understand availability can be limited, the front desk staff member responded with noticeable attitude, which made the interaction uncomfortable and unhelpful. Because we were told the hotel was fully booked and given that response, we didn’t even feel comfortable reporting the mold issue afterward. Additionally, when using the shower, the hot water caused the pipes to make loud, strained noises, as if they were struggling, which was concerning and added to the discomfort of the stay. There was also no housekeeping service during our stay, which was unexpected, and the couch in the room had visible stains, further reflecting a lack of cleanliness and upkeep. Overall, the combination of poor cleanliness, maintenance concerns, and unfriendly customer service made this stay far from enjoyable. I would not recommend this hotel based on my experience."

"We booked to stay at the Limehouse Library for the day after our wedding. We were off to Paris and wanted a nice stop-over before heading off on the Eurostar. Limehouse Library looked great, quirky and something a bit special for the night after our wedding. I had, unbeknownst to my husband, ordered and paid for the Wedding Package (£35) as a surprise for when we arrived. When we arrived and entered the room, I was immediately disappointed. The banner in the room didn't read 'Just Married' as expected, but instead said 'Happy Anniversary'. The banner itself was cheap and tacky, not at all like the banner advertised on the package photo which looked more premium. There were balloons and rose petals, but no prosecco and no chocolate covered strawberries. It felt cheap and thoughtless and greatly disappointing. When we spoke to the staff the next day, it felt like the blame was on us for not raising it immediately with them. It would defeat the point to have them come in a remake the room, and we also had to rush straight out to a dinner reservation so couldn't raise it straight away. They did also mention they couldn't guarantee 'fresh items' - I'm not sure what they meant by this as I'd specifically paid for this package with prosecco and strawberries. The hotel itself was nice, clean, quirky, although the rooms were a bit smaller than I imagined. It was the failure to deliver the wedding package that really let us down and ruined our stay. "

"I like the room, was small but comfortable. I just didn’t like the fact my room was next to the rooms access door, was to noise. "

"No notes! This hotel was excellent! "

"Very small room and bed, very noisy on level 19 due to swimming pool on level 20, also very hot with no AC, reported TV not working and they said it was a building and could not fix it."