The location was stunning. However, the check in? We were asked what time we would like breakfast, which the staff knew we had not included in our package, therefore, they were about to add a further £36 to our bill, without checking whether we would actually choose to have it. Also, the gentleman I spoke to over heard me say that, on booking we should be told that photo id was required upon check in. There were 3 others checking in, who were also unaware. This receptionist, was clearly not listening to me and dismissed my comments as seemingly irrelevant, very unprofessional, as my comments were to help this process. I think it is a little over kill with the security, as most checking has already been done at this point and £50 taken as security however, if that is your policy so be it.
When asking for a taxi 30 mins before we needed it, I did not expect it be another 20 mins. Traffic is always a nightmare in London but I do not believe that the young receptionist rang or contacted the taxi company very quickly, hence the delay. The train station is 13 mins walk away, so taxis are always around. At the time of booking, instead of looking me in the eye and saying, “Yes, I will do that right away”, giving me confidence that it will be done. She tapped furiously on the computer, without giving me any eye contact and left me hanging whilst I walked away thinking it would be done. She very kindly hailed a taxi for us, which we could have done, if we had known that was quicker.