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Fraser South West Division hotels
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Top South West Division Hotel Reviews
Village Hotel Sentosa by Far East Hospitality
8/10 Good
"One of the pools was under renovation, which we did not know at the time of booking. Check-in was fast. We went up to our room and waited for our luggage to be delivered. It turns out we had to go back outside to tell the bellhop where to take our belongings. All other places we've stayed (even 3 star hotels) our things were brought to our room without us having to find another employee and tell them ourselves. Rooms are very small. We had a lot of things because we were on the last leg of a 10-day trip, plus a car seat and stroller, and baby cot. Room service is an option, but we did not know where the menu was. We learned later it is on the television. I gave feedback on check-in, and we were contacted by the guest services manager who moved us to a delux family room, which really is just 2 connecting rooms. Breakfast was not included. We paid for breakfast seperately in advance for 3 days and only used 2. Front desk made it sound like we had to choose to pay for all three days up front and did not mention if we had the option to just pay each morning if we wanted. We has breakfast at a restaurant nearby for one mornings, and took the loss. Great location and amenities but far from a 4-star hotel service experience. Airport transportation was $70, so as you can imagine, we did not use it. It very much felt like a 3 star hotel because of the size of the rooms and the front desk staff."
Grand Park City Hall
10/10 Excellent
"Tip-top hotel in downtown Singapore. Excellent location for walking. For people with old(er) eyes: the room I had was a bit dark and so was the lighting in the breakfast room. But I fear it has become trendy to have dark hotel rooms."
YOTEL Singapore Orchard Road
10/10 Excellent
"Great hotel to stay while visiting Singapore! Especially for a couple. Very clean, organized and wonderful staff. The restaurant is very good, the buffet breakfast is amazing. Location is convenient to all the attractions, only short taxi service to most all locations. Will definitely be our first choice when returning to visit Singapore."
lyf Funan Singapore
10/10 Excellent
"Excellent location and very convenient for travelers. Funan Mall is in the same building, with food courts and many dining options on the ground floor, B1, and B2 levels. There is a taxi and Grab pick-up area right in front of the hotel, making transportation easy. The hotel offers self check-in, but staff are available to assist when needed. I also appreciated the self-service laundromat that accepts credit cards. The nearby MRT station is convenient, although it requires a short walk. Overall, the hotel is clean, modern, and well located. I would definitely stay here again on my next trip to Singapore."
Crowne Plaza Changi Airport by IHG
10/10 Excellent
"Stayed just one night during a 19 hour layover. Con isn’t location in the airport and a quick cab ride to explore different parts of the city. Room was very well appointed. Loved being able to take a long bath after a long travel day. Bed was very comfy - perfect night’s sleep. The reception staff was exceptionally friendly and helpful. Will absolutely stay again when in Singapore next!"
Carlton Hotel Singapore
10/10 Excellent
"Clean room and located in the business area of Singapore. Great for families and just across raffles City."
Shangri-La Rasa Sentosa, Singapore
4/10 Poor
"Check in, room not ready, said an issue with the aircon and would text me in 20mins when room ready. Offered complimentary buffet to make up for it. 20mins later, no text. I go to the desk to follow up, the man just puts two cards in front of me, no sorry, no nothing. We needed to nap our 2yo and not having our room ready until 5:45pm was extremely frustrating. I emailed twice in the months before to request a cot in our room. Both times it was confirmed. Arrive to the room, no cot. We called twice for the cot, nothing - I had to go to the desk to ask for it again. Didn’t get a cot until 9pm. Complimentary dinner - I tried to confirm a time 3 times, 2 times in-person another time by email - no one could confirm. I get a call just before our requested time when already made plans elsewhere as we didn’t want to risk coming back to Sentosa if there wasn’t a confirmed booking. For breakfast included, the 1st time we attempted to attend, we were told it was full and sent to an overflow buffet which didn’t have as many options. The other 2 days had the same too full issue so went elsewhere. Checkout, asked for help to get 7 luggage bags down on a trolley. The hotel staff asked if we prebooked a trolley. Said it would be 30min wait for a trolley at 230pm. Had a car booked so we had to lug our own bags to the lift and wrangle kids down the long corridor to get to level 5 without help. All round, it seemed everything was too hard and we weren’t valued guests whose time mattered."
Hotel Boss
6/10 Okay
"Staff were not helpful. All of them looked grumpy and not happy to help. You ask anything they show an uninterested look as if we are a burden for them."
Pan Pacific Singapore
10/10 Excellent
"非常棒住宿体验，服务也是一流水平"