Hi, when I arrived, the friendly staff were very helpful. My room, however, had been stripped but not cleaned nor were there sheets, pillowcases, nor towels. The front desk staff helped by providing rolled-up sheets and towels (which I thought at first were all that was amiss) but when I discovered the toilet and shower had not been cleaned (a LOT of grotty hair in shower drain), they moved me to another room. Otherwise was great. The hotel is an older one, a bit tired, but good value for money and very helpful with bag storage, etc.