Find hotels near River City Market Place, Jacksonville from NT$2,113

"Absolutely terrible customer service. Booked two rooms but was charged for three. Talked to the front desk clerk but she was unwilling to communicate and got weirdly aggressive. I wanted to confirm there wasn't an accidental double charge but she refused to look up anything and said "it must be a problem with your bank/card" and "do you want to just book your room with a different hotel?" Who says stuff like that? For a full breakdown: 1) She asks me to swipe for first room, so I do 2) She asks me to swipe for second room, so I do 3) She asks me to swipe for the second room again, I inform her that I already did, she says "no you didn't." I show her the charges to my bank but she refused to look and got increasingly aggressive and accusatory. While waiting in the lobby for the manager and listening to her talk to customers on the phone, I see that she's just short with everyone, so at least I know it's not just not me. The manager came and said "I'll look into the charges and ensure it's only two rooms, if it's not correct on your statement by tomorrow then just come back so we can continue working it." See, was that so hard? Why on Earth did she get so defensive and accusatory? Separately, the staff never came to clean the rooms over three nights. But we know for a fact they at least went in the room because a towel we had on the floor was taken, but nothing else (beds, trash cans, the other towels)."

"Nice place to stay. Pre cruise. Free shuttle from airport to hotel. Very accommodating."

"I wouldn’t recommend staying here. Property didn’t feel safe, wasn’t clean, had a terrible smell. We changed room due to noise and cleanliness. The “upgraded” room which we had to pay extra for was in worst shape than the previous room but at least it was in a quieter area of the hotel. Unfortunately staff was not helpful initially. It’s been a long time since I had such a terrible experience and we only stayed at the hotel from 9pm to 7am. "

"I stay at this hotel everytime i come into town because it is so nice and always super clean and the staff are always super sweet and welcoming. The rooms are super big and very clean. The bes and pillows are super comfortable and the blankets they use on the beds are always clean unlike most hotels. "

"Rooms need update. "

"The room was clean and thebplacr seemed safe. Theyre rebova"

"Great hotel! Very clean!"

"Clean rooms. Great location. Hot breakfast was ok. NO shuttle service available. We booked this hotel based on advertised shuttle service and location. "

"There was NO airport shuttle! It's the whole reason I booked at this hotel. They then REFUSED a refund so I could book elsewhere. It cost me almost $60 in Uber fees!"