「Beautiful surroundings and room amenities. Staff are very welcoming and helpful. We tried the spa and sauna, which was good for a relaxing vacation. Not many dining options around and we stayed in the hotel restaurant for dinner, A bit expensive than average but affordable. 」
「Beautiful surroundings and room amenities. Staff are very welcoming and helpful. We tried the spa and sauna, which was good for a relaxing vacation. Not many dining options around and we stayed in the hotel restaurant for dinner, A bit expensive than average but affordable. 」
「Holiday Inn was situated on hillside, at a decent residential area but far away from the city centre. My room was at 21st floor and I could had a bird's eyeview on the beautiful scenery of Porto. Yet, traffic was not convenient. We had to go down the slope a little bit for taxi. My room was clean and comfortable. Breakfast was good. The reception girl was helpful but her advice on Fado was incorrect. It took me an hour's walk to find out the restaurant she recommended. She gave me a totally...
「Holiday Inn was situated on hillside, at a decent residential area but far away from the city centre. My room was at 21st floor and I could had a bird's eyeview on the beautiful scenery of Porto. Yet, traffic was not convenient. We had to go down the slope a little bit for taxi. My room was clean and comfortable. Breakfast was good. The reception girl was helpful but her advice on Fado was incorrect. It took me an hour's walk to find out the restaurant she recommended. She gave me a totally...
「This was such a beautiful stay! 10/10 would recommend. The staff were super friendly and even gave me a free upgrade to a riverfront view. Breakfast buffet was such a pretty spread every morning. Staff Eduardo was very helpful!!!! If I ever come back to Porto, I am definitely booking a stay here again. 」
「This was such a beautiful stay! 10/10 would recommend. The staff were super friendly and even gave me a free upgrade to a riverfront view. Breakfast buffet was such a pretty spread every morning. Staff Eduardo was very helpful!!!! If I ever come back to Porto, I am definitely booking a stay here again. 」
「Very good introduction and recommendation of the restaurants when the agent Daniel was checking in for me. Daniel provided an excellent service to his customer like us. Thanks to him !」
「Very good introduction and recommendation of the restaurants when the agent Daniel was checking in for me. Daniel provided an excellent service to his customer like us. Thanks to him !」
"Everything is quite nice but just don't get it why the door of room is Super Heavy. Door of room is very hard to open, especially pull. I think they need to change a new door chain parts. "
"Two reasons you should consider this hotel but many more reasons not to book!
Good things: the spa and restaurant staff are great, and the location is exceptional but they’re many other hotels next door.
Bad things:
- unfriendly receptionist: the receptionists were not attentive and friendly throughout my 3-day stay, especially the one who checked me in. I just looked at the other guest comments, it seems my bad experience was not unique to me.
- Room conditions: the room has a very small window (like a prison) that offers almost no natural night. Hotels.com must indicate this in the room description because people like me do mind. Also, the room size is small.
- Noise: Throughout my entire stay, I could not sleep well because of the noise coming from both inside and outside of the hotel. Imagine disco music is On till 2am.
- Housekeeping: the bathrobes were being removed from the room and clean towels were not refilled. The cleaning and amenities were random - good luck!
Extra charge: 20 Euro for the receptionist to just make a phone call to get a taxi, while the taxi ride costs just 10 Euro. I’d rather pay an extra fee to the taxi driver who actually delivered a service and drove me to the train station safely. Where does it say in the hotel’s public information on this extra charge? Shouldn't it be a part of the 5-star hotel? "