「The stay was great, the check in process with Expedia was not good at all, the electronic receipt didn’t work, when the lady at the front desk called Expedia the person on the other end hung up on her when she would not give her last name, she did not want to give her last name because she had her identity stolen recently. I heard the person on the other end say I cat help you and heard her hang up. Very unprofessional. The hotel staff had to call again as guests were backing up for check in.」