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"Lets start from the beginning, the food at this resort is terrible. We stayed at Royal level and the food wasn’t any better then the buffet. The sewer smell in the resort is very off putting. We were made to change rooms because of a leak they had in the room under us. We came back from breakfast and the water in the shower and tub were shut off, we were told they had to turn it off due to a leak. We were understanding and told the staff its fine and when we would be back so our water could be turned back on. We came back to our room and there were five men in our bathroom cutting a hole in the ceiling with all of our personal belongings everywhere. At rhis point we were upset. Went to the desk and we were told it would be five minutes. We were lied to and the manager caught us as we were about to go to the pool and told us we had to change rooms. All in all it was about 5 hours lost of our vacation. This resort needs alot of updating. The best part was the wild life. "

"It is extremely diffivult to get in touch with someone for room service, for simple requests such as towels or water. It is also impossible to get a reservation at one of the restuarants that required reservations "

"Excellent staff service, clean room."

"The Staff was very nice and pleasant. The food was delicious. Clean room "

"Lot of pool options and beach is close by … but food was bad and room service is a surcharge unless you get a platinum upgrade. Ended up spending the extra money on room service because of kids but was definitely not worth the cost. Overall very family friendly and friendly staff. But food is a deal breaker for me so it would be difficult to book again "

"Disappointed with Grand Princess Riviera/Sunset. Our flight was canceled, causing us to arrive a day late. We got to the resort around 1 AM, had to carry our own luggage up two flights of stairs, and were told an extra night would cost 3 times as much. Staff acted like rooms weren’t available, even though the resort was empty and under construction. We were denied both a refund and the ability to shift our dates. Guests shouldn’t have to cover costs caused by circumstances beyond their control. Hoping for a fair resolution. "

"We went with a large friend group 19 of us in total. The resort was perfect for us, everyone enjoyed it (44-68). All the staff were amazing. The resort was very clean and well maintained. The daily room refresh always made our room very clean. Within our group we did three different excursions booked through Margarita. Our group thoroughly enjoyed them. Tulum+Cenotes, Catamaran, Reef Snorkeling. The activities team is amazing. There are low energy to high energy activities. Most of our group are early risers so activates ending by 11PM was perfect for us. We enjoyed the morning tai chi, yoga, stretching with Viri; volleyball games, aquafit, crazy games with Susana, Victor and Moises and all the evening shows. The lounge chairs under netting by the beach were our go to spot in the morning. We didn't find we need to secure any early and just used them while we were there. The only area that was very busy for chairs was around the pools. Every day we enjoyed the pizza (or Tacos on Tuesday) by El Charro, it was great as a snack. The Mexicano was a favourite amongst our group. The hidden gem for food for me was the sushi bar. This is part of the Japanese restaurant and cannot be booked in advance but is walk in. It was never very busy when I was there, I'm not sure if many realized you could just walk into it. If you enjoy Sushi I would recommend checking it out. We'd start each day with a mimosa during breakfast and try the drink of the day afterwards."

"We had amazing vacation "

"Très bel hôtel, idéalement situé, offrant un excellent équilibre entre animation et tranquillité. Selon l’emplacement de la chambre, l’ambiance peut être un peu bruyante en soirée, principalement avant 23 h (ou minuit les vendredis et samedis), mais le calme revient ensuite, ce qui permet de bien se reposer. L’hôtel est composé de deux parties distinctes : une section plus ancienne directement sur la plage, et une autre, plus moderne, située à deux blocs, en plein centre-ville. Cette configuration est un véritable atout, car elle permet de profiter à la fois de la proximité de la mer et de l’énergie urbaine. La chambre était superbe : spacieuse, très confortable et décorée avec beaucoup de goût. Le souci du détail est évident et contribue à une expérience haut de gamme. L’hôtel propose également des activités très appréciables, comme des dégustations de tequilas et de vins, qui ajoutent une vraie valeur au séjour. Côté restauration, les restaurants sont excellents, tout comme les bars, même si les prix sont élevés (comptez environ 250 pesos pour une margarita). Un point à améliorer concerne le service de navette : les indications manquent de clarté, le service n’est pas inclus dans le prix, il est compliqué à organiser et revient plus cher qu’un simple taxi, ce qui est décevant pour un établissement de ce standing. En résumé, un très bel hôtel avec de nombreux points forts — emplacement, confort, activités et gastronomie — malgré quelques ajustements nécessaires, notamment su"