「The hotel grounds are stunning with an array of colorful flowers, beautiful birds, and short paths that easily connect you to the buildings. The staff was friendly and helpful. I ate at the restaurant several times and each meal was delicious. All of this, plus convenient access to Parque Rincon de la Vieja!」
「It’s a comfortable and enjoyable place to stay. The pool is great, and there are hammocks beneath the coconut trees, perfect for unwinding. The air conditioning works well, though there’s no refrigerator in the room. Still looking forward to trying the continental breakfast, but expectations are high.」
「Personal atento y con excelente servicio al cliente, jardines hermosos impecablemente cuidados, habitaciones cómodas, podria sugerir cambiar las camas a tamaño queen y algunos detalles de mantenimiento para mantener la propiedad en perfecto estado. En general un lugar hermoso para relajarse y disfrutar con tranquilidad, regresaremos.」
「Güzel bir yerle karşılaşacağımı tahmin ediyordum ama odanın bu kadar özenli, temiz, her ince ayrıntı düşünülmüş ve aynı zamanda da estetik olacağını düşünmemiştim. Kahvaltı çok yeterli ve yine çok özenli. Gerçekten burayı seçtiğim ve kaldığım için kendimi şanslı hissettim. Odanın camına konan tukanları verandadan muz yerken izleyebildim. Ayrıca herkes çok yardımcı ve Slotları görmem için ben hiç sormadan yardımcı oldular. Yürüyüşten geldiğimde sağlıklı bir atıştırmalık ikram ettiler. İyi ki...
「The property is really nice, everything look neat and clean. The personnel is very polite and friendly.
We just stayed one night for transit, but so far the best experience was during checking. Downside is the AA noise, not finding how to run hot water in the bathtub. 」
「Staff are extremely friendly and welcoming! Grounds are nice, location is great and the rooms were clean and comfortable! Can’t thank the staff enough for making our stay memorable and enjoyable!」
"This hotel deserves zero stars if that were an option. It was a terrible experience, and here’s why:
1. Outdated Facilities: The roof appears to have been neglected for years, and the overall condition of the facilities is poor.
2. Worn-out Bedding: The bed linens were old and tattered, making for an uncomfortable sleep.
3. Unpleasant Odor: The room smelled damp and musty, reminiscent of an old, poorly ventilated house.
4. No Umbrellas Provided: On a rainy night, the so-called resort had no umbrellas available for guests.
5. Inedible Food: The quality of the food was extremely poor.
6. No Water Without Warning: There was a water outage during the night without any prior notice or warning. The room had no phone, so I had to run to the front desk in the pouring rain, only to find no staff present. This resulted in not being able to shower in the hot weather and could not use tolit until the following day.
7. Incorrect Wi-Fi Password: The Wi-Fi password provided at check-in was incorrect. We had to make a second trip to the front desk to be told it was a printing error.
The most unacceptable part was the unannounced water outage. At 11 p.m., I attempted to take a shower, only to find there was no water—neither for bathing nor for the toilet. I went to the front desk, which was completely unmanned. The next day, when I brought up the issue with staff, one person claimed the water was only off for 10 minutes, and another, after consulting the manager, said it was 30 minute"