Find Family Hotels in Northwest Houston, TX

"Excellent stay. Thank you for the comfort and food. Reggie provided an outstanding service. Highly recommended."

"Upon check-in, Joshua went well above and beyond my expectations to accommodate my requests. That is the epitome of customer service. I would rate cleanliness at 5, however there was a long brown hair stuck to the back of the bathroom door so long that it startled me. The facility obviously is old. I wouldn't say in disrepair because you can see that it's maintained, but I'll say age deteriorating. The facility is 3 Star rated, however it's a solid 2.5. Overall, it's a nice place to stay and I would return. "

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"The firepit and grills were not working. These were the two reasons why i booked this hotel. "

"Everything was good "

"This place was a dump."

"Overall nice hotel, clean, staff was courteous and friendly. The guest next to us had the TV on very loudly all night causing no sleep for myself and my daughter. The ice machine was broken, the hot tub was out of service and when we checked in there was work being done with a jackhammer inside the hotel, making it difficult to speak to the front desk for checkin. All of these things individually are not a big deal but experiencing them all in the same visit made the stay not as pleasant as expected from a Sheraton Hotel."

"Service really bad i get there Thursday they cleaned my room Saturday bed cleaning no toilets paper no caffe packages terribly Service first and last "

"Shops was a very good Staff wonderful Room was Exelent !!"