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"The staff went out of their way to be helpful in arranging tours, transportation and recommendations of places to eat (all were excellent). Would highly recommend this as a place to stay when visiting Hanoi!"

"The staff here are extremely welcoming. On my arrival I was given a refreshing drink whilst waiting to check in which was great after many hours of travel. I was also given a map by one of the reception staff who also marked out places of interest. He also showed me where I could by a local sim card. My room was nice and clean with all the usual amenities. I also had breakfast included. There was a good range of hot and cold food including freshly made eggs and pho cooked on request. Hotel is in a great location in the old quarter, walking distance to popular attractions such as the puppet show, lake and train street. So far I have enjoyed my stay and will happily return. "

"We booked the Lotus Boutique Hotel for three nights initially at the start of our Vietnam family holiday. Travelling with a group of seven including a toddler of 21 months, two rooms here were ideal. The hotel organised an airport transfer for is at a very reasonable price. Jennie, the manager could not be more accommodating, organising a street food tour which I highly recommend. She also organised our train tickets together with a cruise on Halong Bay. We also had laundry done at a very reasonable price. As far as value for money is concerned, we received outstanding value for money. The breakfast was good, the wifi was very good.I highly recommend the Lotus Boutique Hotel and would definitely return here if staying in Hanoi again. The location is outstanding."

"Service exceptionnel du personnel, installations propres et petit-déjeuner incroyable ! Nous avons séjourné ici pour notre dernière nuit au Vietnam après avoir voyagé pendant 3 semaines et c'était un vrai régal. Je me sentais malade à mon arrivée et le personnel a été incroyablement compréhensif et serviable ! Ils ont fait d'excellentes recommandations et m'ont aidé à me sentir mieux. Je recommande vraiment de séjourner ici !"

"Breakfast was great Hugh is a wonderful concierge he is calm and profeesional takes time to listen to listen to your needs and takes appropriare measures to facilitate requests Tyson with his upbeat enthusiastic attitude is also quick to look for ways to enhance your stay Friendly and fun to be around I have to mention Tunat la terressa what spot on service and humbling attitude such a great service super knowledge of the dishes and wines Hats off to whomever manages these kind staff members"

"Great hotel, great staff, great location. "

"WONDEFUL Breakfast!! Terrific, friendly and helpful staff. I would never go to a different hotel in Hanoi. The location is central to old town; yet quiet and an easy walk to everywhere. "

"We loved hospitality and kindness of every one in the hotel, Lilly at front desk was super helpful with all advice we needed. She helped us to reserve amazing transportation in high end SUV with private driver as well. Food and service in restaurant is 5 star ! Delicious breakfast, Hotel is very clean and in great location. "

"Unique and best, no words to describe the beauty "