「My expectations were high because this is a relatively new hotel. The front desk staff were very friendly, and the lobby was clean and smelled pleasant. The room itself looked nice at first glance; however, cleanliness became a concern.
The pillows had an unpleasant odor, one pillow had hair on it, and the top sheet had visible dirt on the right side of the bed. I appreciate that the front desk staff responded promptly and kindly replaced the pillowcases and bed sheets. Unfortunately, the odor...
「My expectations were high because this is a relatively new hotel. The front desk staff were very friendly, and the lobby was clean and smelled pleasant. The room itself looked nice at first glance; however, cleanliness became a concern.
The pillows had an unpleasant odor, one pillow had hair on it, and the top sheet had visible dirt on the right side of the bed. I appreciate that the front desk staff responded promptly and kindly replaced the pillowcases and bed sheets. Unfortunately, the odor...
Maria