They need staffing that's going to give great customer service
Ashleigh
於 2023 年 8 月住了 1 晚
8/10 不錯哦
Bryan
2023年8月21日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great Hotel
Plenty of room. Wife loved the jetted bath. Customer Service was great
Bryan
於 2023 年 8 月住了 1 晚
10/10 有夠讚
anthony
情侶出遊
2023年8月21日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I always love coming to the Swan
anthony
於 2023 年 8 月住了 1 晚
2/10 很糟糕
Juana
2023年8月14日
Juana
於 2023 年 8 月住了 1 晚
2/10 很糟糕
Jennifer
情侶出遊
2023年8月14日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We arrived around 2am and went right to sleep. We woke up in a sweat around 6am because the AC wasn't working. I went to take a shower and the overhead shower didn't work. There was mold all over the shower curtain and an infestation of bugs in the bathroom. The hotel floor was soft and sunk in in many areas, possibly due to mold. The towels provided had what looked like shoe marks on them and black dirt streaks. We were not given a refund. I know this hotel isn't fancy. I'm not looking for a place with a free breakfast or hot tub. But, this place was unlivable. This is not a "you get what you pay for" situation. The Swan Motel is in violation of multiple health codes and is breaking the law. Of course the manager, Gabriel, did not care and would not refund us for the night when I called the next day. I had booked through Expedia. I advised Expedia to take this listing off of their website and also called the local Health Dept/ Inspector. We spent all morning the following day looking for a place to shower since we weren't able to at the motel. We showered at the Planet Fitness and ended up finding another hotel for the following night. Overall, disgusted and upset by our experience.
Jennifer
於 2023 年 8 月住了 2 晚
8/10 不錯哦
Viera
2023年8月10日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Big updated rooms and bathrooms are a plus. Convenient airport shuttle service is available. At first a staff member couldn't find my reservation, but the morning person was very pleasant and helpful and straightened everything out. I just wish there was a hairdryer available in the bathroom.