Find Family Hotels in New Baltimore, MI

"All around amazing "

"Got off the road at 1am to check in a unfit room. Had to pee so bad got to the room the door was dirty, walk in the room wall was filthy! Run to the bathroom Both bathrooms was dirty neither bathroom floor hadnt been moped the shower bar so rusty just nasty. Tub was dirty. Went to clean it myself to take a shower. Then noticed the floor was dirty. Kitchen appliances burnt up and broken. Old couch room phone didnt work so i couldn't even call the front desk. I will never stay here again. They gave us a new room . Finally got some sleep at 3am. Then theres noone to complain to. "

"Rooms were clean staff was very helpful "

"Apartment was clean and felt like home. Thanks for the hospitality. "

"The staff were incredibly helpful in navigating my whole experience from start to finish."

"Terrible time with dirty rooms. Terrible breakfast and internet going down every couple of min. It took me ages to finish my work. Will not stay again. "

"Positives : Room was clean. Given a drink voucher and two waters. Negatives : Money was deducted from my deposit, for unknown reasons. Staff could benefit from some professionalism. There was an extended wait while checking in holding our luggage. However there was a female staff member just standing at the desk stating at the customers that waited, I later learned she was apart of hospitality. In addition, when a concern was voiced, staff responded as if it wasn’t at the top of their priority list. “Oh I have to grab this luggage cart right now, it’s hard to monitor those kind of things”. Pool was PACKED, staff was as aware so obviously room capacities weren't being monitored. Lastly, the power went out for 5 hours. I do understand that Things happen, however the lack of Preventive measures like a back up generator or something given for the inconvenience could’ve went a long way. Due to this I’ll never book the Embassy Chain ever again, especially this location! As a Hilton rewards member, I expected much better, highly disappointed. "

"I was very impressed "

"Upon arrival during bedtime I pulled out the sofa-bed an it had blood stains a dirty. I have the video to prove it. I spoke with the manager who offered me a 15% return upon check out which I never got."