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"Clean comfortable rooms and good location within 5 minute walk of grand central. Only knocking a point off due to thin walls between rooms making noise a bit of an issue. Otherwise a pleasant stay "

"Clean room. Helpful staff. Nice surroundings and very close to the NEC which we were visiting for Crufts"

"Car park did not work. This lead to us having to park outside while we run into reception to ask how this worked. You are not allowed to park right outside the hotel which is not sign posted which results in us having to run from reception as we received a parking ticket. Had to park in a different car park which again we were not made aware you can pre book this with 20% off. They also don't explain that you don't need a ticket and therefore we ended up having to pay for the 2 parking charges costing £40! The spa ect was not explained to us and what they had to offer. The posh restaurant which we booked for on the Sunday especially for the roast at 5pm was shockingly bad! We rushed to get there on time for 5 only when we sat down we were not given the sunday menu so after 10/15 minitues of waiting only until we went up and ask were we told we cant have this and that we could only have 2 course and was limited to what we could have. Also to mention we wanted 10 minutes before a drinks menu was given to us. We ended up walking out and going elsewhere and staff didn't even seem to care or try and stop us from leaving or offer an alternative."

"Convenient for NEC clean rooms , helpful staff "

"Quieter area with easy access to the centre amenities, hotel very friendly staff , excellent sized room 2nd stay will return "

"The hotel staff make you feel so welcome and the rooms are very clean and tidy .this is the 4 year I have stayed there ."

"Definitely stop again"

"After our disastrous check in and room allocation (see previous review) all was good - location could be better so won’t use this hotel again "

"Super super hotel... staff were exceedingly helpful"