Find Family Hotels in Middleburg Heights, OH

"Friendly staff. Wonderfully restored building. Will definitely come back!"

"It’s a very beautiful and historical hotel close to everything in downtown Cleveland. Our room was great with plenty of space and an extra sitting area. Kitchen and bar are open to midnight with great food. I highly recommend. "

"Yes, diffently a place i will return to on my next overnight stay in Cleveland. Staff was AWESOME, very polite and helpful with questions and directions. I mean everybody, from the valet people, housekeeping to registration. Absolutely no issues. Thanks job well done."

"I love main stay in general. Our coffee pot didn’t work, but there was always some in the lobby, and "

"Outstanding property convenient to Cleveland Clinic. Will stay here again. "

"Things in room were broken. Lights didn’t work and it was unclean. There was toilet paper in the toilet and it looked like someone had used it prior to me being there. 0/10 will not stay again "

"Very clean room. Car was left and was not damaged. Cost cheaper than other places. Room was nice and clean and smelled good. Manager was very nice as were the drivers for the airport shuttle!"

"everything was good except toilet wasn’t clean "

"I am writing to bring to your attention an unfortunate experience during our recent stay at the Crowne Plaza Cleveland Airport by IHG on April 3rd. Upon arrival, I was met by a front desk agent (white male, older with glasses) who displayed unprofessional behavior, including using inappropriate language immediately after a phone call and maintaining a dismissive attitude toward me. When I inquired if there was an issue, he did adjust his demeanor; however, the initial interaction was concerning. We had reserved two rooms on the second floor, traveling with three senior citizens and two children. Shortly after check-in, we were informed that the elevator was out of service. This presented a significant inconvenience for our group and impacted our overall experience. Additionally, I noticed that the condition of our rooms did not appear to meet Marriott standards. I have photographs that I would be happy to share for your review. There was no receipt sent upon checkout, even after requesting an email. I wanted to bring this to your attention, not only to address the immediate issues but also to ensure that future guests do not encounter similar challenges. While I understand that operational issues can occur, the combination of unprofessional staff behavior and facility limitations made our stay difficult."