Find Luxury Hotels in Los Cerros

"I booked a stay at Casa Marina Sosua expecting a relaxing vacation, but it turned out to be a very disappointing experience. From the moment we arrived, there were serious issues. When we entered the room, there were what appeared to be blood stains in the bathroom and near the hallway entrance. On top of that, the shower was in poor condition—the shower head was loose and fell while I was using it. The food situation was equally bad. We tried both the reservation-based restaurants and the buffet, and the quality was extremely poor. The meat, in particular, tasted heavily processed—similar to canned hot dogs—and overall, the food felt unappetizing and poorly prepared. Even the drinks were disappointing—they tasted like watered-down concentrated juice, with excessive dilution that made them flavorless. Customer service was also lacking. Most staff seemed uninterested and unhelpful, which made the experience even more frustrating. The only positive interactions we had were with the receptionist and a supervisor who genuinely tried to assist us. The one highlight of the property is the view—it’s absolutely beautiful, and we truly wanted to enjoy our stay. However, the overall conditions and service made that impossible. Fortunately, we contacted Expedia, and they were able to relocate us to another resort. Overall, I would not recommend staying here based on our experience."

"I do not recommend this hotel for elderly people or people with walking problems. The hotel has difficult access to the amenities. Going to the restaurant is an adventure, but the food is terrible. I got sick from it, spent the first day, and haven't eaten there again. My wife and I went to eat at a restaurant outside because I was scared to eat again. I am Dominican, and for me, it is hard to give a bad report for a hotel from my home country, but maybe, by reading this review, the administration will take more control and improve the quality of the services. One positive is that the room was clean, and the waitresses were very kind. The beach is amazing, and the pool was clean. The entertainment is not that good. Don't think about snacks,, it's confusing. "

"No elevators, food was mediocre, tasteless, dried and nothing spectacular. Partner got sick with food poisoning. Serving staff don't wear masks or gloves anymore."

"The room was a bit dated, but the property as a whole was nice. Beautiful beach, friendly staff. Food was ok, pools were nice."

"The gym needs an update no treadmill and what’s in there doesn’t turn on. Towels are hard to exchange get to the exchange place right on time or you will be using your towels for days! Not enough umbrellas at pools if you are looking for shade you won’t be getting it at this pool. The staff is very friendly and helpful. We enjoyed our stay and the food was good."