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Putera Puteri Residence

2.0 star property
Travelers start the day with continental breakfast at this London retreat before heading out to explore the peaceful paths of Kensington Gardens

Choose dates to view prices

Putera Puteri Residence sits in the heart of London, offering a quiet escape from city bustle. Guests enjoy continental breakfast to start their day and stay connected with in-room WiFi. The property's luggage storage service lets visitors maximize their time exploring the city.

Reviews

7.6 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Parking available
  • Laundry
The current price is NT$2,565
NT$3,078 total
includes taxes & fees
Jan 21 - Jan 22

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Junior Suite

Junior Suite | Free WiFi

Junior Suite

Highlights

Air conditioning
Heating
Flat-screen TV
Day bed
Hair dryer
  • 221 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Single Room

Single Room | Free WiFi

Single Room

8.4 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Hair dryer
  • 102 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Twin Room

Twin Room | Free WiFi

Twin Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Hair dryer
  • 156 sq ft
  • Sleeps 2
  • 2 Twin Beds OR 1 Twin Bed and 1 Twin Sofa Bed

View all photos for Double Room

Double Room | Free WiFi

Double Room

Highlights

Air conditioning
Heating
Flat-screen TV
Hair dryer
  • 113 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for King Room

King Room | Free WiFi

King Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Single Room

Deluxe Single Room | Free WiFi

Deluxe Single Room

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Hair dryer
  • 113 sq ft
  • Sleeps 1
  • 1 Queen Bed

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About the neighborhood

Located in London City Centre neighborhood, Putera Puteri Residence is connected to a rail/subway station. The area's natural beauty can be seen at Hyde Park and Kensington Gardens, while Madame Tussauds Wax Museum and Natural History Museum are popular area attractions. ZSL London Zoo and London Eye are not to be missed.
Visit our London travel guideOpens in a new window
Map
190 Sussex Gardens, London, England, W2 1TU

What's nearby

  • Hyde Park - 3 min walk - 0.3 km
  • Kensington Gardens - 3 min walk - 0.3 km
  • Paddington Central - 8 min walk - 0.7 km
  • Queensway - 12 min walk - 1.0 km
  • Marble Arch - 15 min walk - 1.3 km

Getting around

  • London Paddington Station - 3 min walk
  • Paddington Underground Station - 3 min walk
  • London City Airport (LCY) - 66 min drive

Restaurants

  • ‪Steam Bar - ‬2 min walk
  • ‪Angus Steakhouse Paddington - ‬3 min walk
  • ‪The Pride of Paddington - ‬2 min walk
  • ‪Bizzarro - ‬2 min walk
  • ‪Sawyers Arms - ‬2 min walk

About this property

Putera Puteri Residence

Hotel near Hyde Park
Close to Kensington Gardens and Marble Arch, Putera Puteri Residence provides amenities like laundry facilities. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Self parking (surcharge) and luggage storage
Room features
All guestrooms at Putera Puteri Residence boast comforts such as air conditioning, in addition to amenities like free WiFi.
Other amenities include:
  • Bathrooms with showers and hair dryers
  • Heating and housekeeping

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8.2 out of 10, Very Good, 87 reviews
The price is NT$2,844
NT$3,412 total
includes taxes & fees
Feb 9 - Feb 10
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured self parking on site (GBP 35 per day)
  • Limited onsite self parking

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Accessibility

  • No elevator

Room amenities

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning
  • Heating

Policies

Check-in

Check-in time starts at 2:00 PM

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 4:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), lockbox

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Secured self parking fee: GBP 35 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators

Frequently asked questions

Is Putera Puteri Residence pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Putera Puteri Residence?

As of 2026/1/17, prices found for a 1-night stay for 2 adults at Putera Puteri Residence on 2026/1/21 start from NT$2,565, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is available for GBP 35 per day. Limited spots are available.

What time is check-in at Putera Puteri Residence?

Check-in begins at 2:00 PM.

What time is check-out at Putera Puteri Residence?

Check-out is at 11:00 AM.

Where is Putera Puteri Residence located?

Located in London City Centre, this hotel is within a 10-minute walk of Kensington Gardens and Hyde Park. Marble Arch and Kensington High Street are also within 1 mi (2 km). Paddington Underground Station and Lancaster Gate Underground Station are within a 5-minute walk.

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Reviews

Putera Puteri Residence Reviews

7.6

Good

7.8

Cleanliness

7.4

Amenities

7.4

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 39 out of 122 reviews
Rating 8 - Good. 35 out of 122 reviews
Rating 6 - Okay. 30 out of 122 reviews
Rating 4 - Poor. 13 out of 122 reviews
Rating 2 - Terrible. 5 out of 122 reviews

Reviews

8/10 Good

Sam

Disliked: Amenities
Location is great and staff very friendly.
Stayed 2 nights in Dec 2025

10/10 Excellent

Kevin

Great location
Stayed 5 nights in Oct 2025

10/10 Excellent

Ashleigh

Liked: Cleanliness, amenities, property conditions & facilities
Very courteous staff, helped me carry my bag up the steps as I have a back injury. Room was just what I needed.
Stayed 2 nights in Nov 2025

6/10 Okay

Ian

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Small but modern room and bathroom conveniently located for Paddington. Terrible lack of responsiveness via the Expedia messaging app for the most basic request which went completely unanswered.
Stayed 1 night in Dec 2025

8/10 Good

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and was nice and quiet however the bed was way too small,I nearly fell out of it and the shower door was abit fiddly.could hear squeaky floorboards all night from the next room.owner was lovely and polite.very close to Hyde park good location
Stayed 1 night in Nov 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Easy checking Great location and extremely clean
Stayed 1 night in Sep 2025

8/10 Good

Jane

Liked: Cleanliness, property conditions & facilities
Room was clean . Shower nice size. Only problem was with wi-fi connection
Stayed 1 night in Dec 2025

8/10 Good

James

Liked: Cleanliness, amenities, property conditions & facilities
Basic, clean, friendly place in a superb location.
Stayed 3 nights in Jun 2025

10/10 Excellent

Mónica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great! So close to Paddington, easy to move around town (even when the strikes were on), the place is clean, the bed super comfy and the staff were polite and always willing to help. Would definitely stay here again, if I return to London.
Stayed 2 nights in Sep 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was ready with the information provide in advance. We arrived during the hours that reception was open and the member of staff explained everything in detail about how to get in and out of the building. The room and bathroom was exactly as described and the staff were amazing. Would definitely stay here again
Stayed 1 night in Oct 2025

4/10 Poor

Claire

Disliked: Property conditions & facilities
The bed was rock hard. No mattress protector. Only one pillow. Filthy stairs. The room was clean enough. Bags left unattended.
Stayed 1 night in Dec 2025

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice little find

Comfortable, clean and well equipped room. Roads around are a little noisy, but can't escape the location. Took a while to find the message with the code and instructions to get into the hotel, so find this before you arrive.
Stayed 2 nights in Sep 2025

8/10 Good

Simon-Pierre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small well maintained property. Clean room with enough space for 1 guest (or a couple). Very professional and responsive staff. Property located in a vibrant and very lively neighborhood, with a lot of restaurants and shops, at walking distance from Paddington train station and subway. Value for money. I recommend Putera Puteri Residence for short stays in London.
Stayed 2 nights in Sep 2025

10/10 Excellent

Calvin

Liked: Cleanliness, amenities, property conditions & facilities
Clean, comfortable rooms, excellent air conditioning, fast internet, convenient location. Works perfectly for my needs. No breakfast on offer, no lift in building and reception only available 9-4 (check in via key safe outside these hours) are things to note if they’re important.
Stayed 2 nights in Aug 2025

10/10 Excellent

Solongo

Liked: Cleanliness, staff & service, room comfort
No complaints, Many thanks Great location near to Paddington station
Stayed 1 night in Feb 2025

6/10 Okay

Sandra

+ Convenient location + Room had every basics covered (towel/bed linen/soap/hairdryer/kettle/hangers/black out curtains) + Decent bathroom with hot water - No cleaning during the stay - Noisy: Every door just bangs shut and that went on all night + noisy due to traffic (room at back at main street) - When I left the hotel at 6.30am, the front door was open/ajar - Reception opening hours 9am-4pm, which felt inadequate from a security perspective as well as not getting answers when needed (I sent a message via text and 4 days later am still waiting for a response)
Stayed 2 nights in Sep 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service
The stairs were hard after a long day. Service was good. Spoons in the room would have saved a stairs trip, but all sorted easily.
Stayed 2 nights in Jul 2025

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A nice place to stay.

A great find. Small room but everything you need for a weekend in London.
Stayed 1 night in Oct 2024

6/10 Okay

PEILIN

Liked: Cleanliness, staff & service, amenities
Very convenient location and amenities, but the tiny bathroom and mostly cold breakfast were disappointing.
Stayed 6 nights in Dec 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

Cant undesrand the bad reviews! Great location, spotlessly clean, good price and lovely breakfast. Room not huge but well designed and well appointed. Lovely stay.
Stayed 1 night in Oct 2024

6/10 Okay

Sam

Disliked: Cleanliness
My room was on the third floor. Be aware, the residence does not have a lift! The bed was comfortable and the furnishings were sensible. It was good for my short stay, and close to Paddington Station which was the purpose of booking there. There was a pleasant amount of noise from the street and a reasonable view of the park. I really enjoyed my stay. The front desk was not attended when I arrived at around 10 despite hours saying that it should have been. When there was an issue with the electricity going off, the venue could not be contacted through expedia, whatsapp, email, insta, or facebook to get a response. When they did respond the next day, they said that they had not been able to respond but had sent someone to resolve the issue (I met the person in the hallway within the hour). I told them that I would have expected to know whether the resolution would take an hour or three, and a progress update. Coffee was not refreshed in the room daily.
Stayed 2 nights in Oct 2025

8/10 Good

Gordon W

Liked: Cleanliness, staff & service
Very small rooms, but clean, helpful staff and inexpensive. No elevators, just a narrow steep staircase DO NOT BOOK if you cannot negotiate stairs. Staff did assist with baggage to room.
Stayed 2 nights in Nov 2024

6/10 Okay

Chris

Liked: Cleanliness
Disliked: Staff & service

Self check in will never be seamless but price low

There's a reason this hotel is cheap, so I accept a lower price but the self-check in works so so rarely. As such, the self-check in instructions are very clear but the door jammed and appears not to work. The phone number on the booking details has too many digits so doesn't connect anywhere, leaving just the option of messaging the hotel via the app I booked through. Then five minutes later someone "randomly walking by" who clearly is an employee, says "there's a knack to opening the door" which is something that should open - a door. Once in, basic as expected and perfectly comfortable room, very functional as most hotels at this price point. Just get the basics right of opening a door.
Stayed 1 night in Sep 2025

6/10 Okay

Brenda

Liked: Property conditions & facilities
Disliked: Amenities
Our room was like Harry Potter’s room under the stairs. A tiny shack that did not look like the photos, at all. It was all the way on the 4th floor and there’s no lift in this building, so any coming and going was always a hassle. I understand the building is not equipped for a lift but I wish I knew we’d be on the 4th floor before I booked it. The area is fantastic tho, and the beds were comfortable enough. But the room was too small and when I looked under the bed it was filthy.
Stayed 2 nights in Jul 2025

4/10 Poor

Linda

Disliked: Cleanliness, staff & service, amenities
Location is great. Management is terrible. They give you fresh towels every 3 days. I was there for 5 nights. At home I have clean towels every day. They advertised breakfast but stopped that so people still had it included in the room price. I booked 8 months ago.Yet it is still listed on their room info card. Rooms need to be cleaned on occasion. Under bed was all dust bunnies. I dropped something and had to retrieve it. Found a mens mascara in the process. Of all the hotels I've booked through Expedia, this was the worst. I think I am being generous with my rating. Location is only a block from Paddington station so underground and train to Paddington easy to get to.
Stayed 5 nights in May 2025