「I am impressed by the friendly staff and the hospitality of the hotel. There are a 30-minute complimentary spa and a food voucher upon checking in. I am particularly thankful to the restaurant manager who allows me to take away some food for lunch since check-out time is 11am and shuttle bus to airport departs at noon. 」
「Excellent! U can spend a whole day in it. Great food, great spa, great swimming pool. If you stay in ubud, you must live here. Trust me! Highly recommend for u :)」
「We stayed 7 nights and it turned out to be our best family trip ever. All staff are friendly and eager to help. We're lucky to meet Dias who assisted us since check-in and took care of every detail to the end. Thanks for her hospitality and thoughtfulness.
There seemed to be some problem on the room keys and the entry light was flashing, yet all of these were solved immediately after we told the staff.
The facility is great yet the staff are even better. It's my smartest decision to choose...
「All the staffs very professional, service very good.
Room is very big, very clean and not expensive.
I really love this hotel and i will recommend anymore will stay in canggu.
The duty manager in front desk gave us the dinner recommendation which is the restaurant also very nice. 」
「Hotel is well maintained. Very friendly and helpful staff. Love the relaxing environment and wide variety of food choices. Swimming pools and private beach at the hotel is a plus. Definitely worth going to the spa restaurant koral in the hotel.
Will stay in kempinski again next time when I visit Bali. 」
「Large space in room. Wifi is kind of slow. Far away from downtown area. Comfortable and relaxing stay for family.
我們這次住宿的是家庭房,三間臥室加客廳,簡易廚房,陽台;房間很大,飯店泳池也不錯。不過,無線上網速度很慢,離市區也有點遠」
"Hotel is well maintained. Very friendly and helpful staff. Love the relaxing environment and wide variety of food choices. Swimming pools and private beach at the hotel is a plus. Definitely worth going to the spa restaurant koral in the hotel.
Will stay in kempinski again next time when I visit Bali. "
"Everything is perfect, employees are always smiling and friendly, food is great and location is good.
But the carpet in the room is shedding everywhere, even after room cleaning. The carpet should be removed in the riom."
"If you’re traveling with young children, please be aware that this hotel poses serious safety risks, particularly around the swimming pool. While the property is beautiful and the staff are friendly and polite, our stay nearly ended in tragedy due to a lack of safety measures and proper pool maintenance.
The main pool is poorly maintained, with broken tiles and sharp edges in multiple areas (see photos). I cut my foot on one of these edges, requiring medical attention from the hotel doctor. While I was being treated, my 2-year-old son fell into the pool and nearly drowned. Thankfully, an alert guest rescued him—no staff intervened.
It turns out, according to the Duty Manager, that the hotel's official policy is that there are no lifeguards on duty and that hotel guests swim at their own risk. Apparently, there are signs to that effect scattered around the property. I saw no such signs on the property and if they exist, are not clearly visible. Nor is this No Lifeguards policy stated on the hotel's website.
Had the pool been properly maintained, I wouldn’t have been injured and could’ve supervised my children. The absence of lifeguards at a supposedly family-friendly resort is a major problem.
We won’t be returning. The hotel’s failure to ensure basic child safety overshadows its beauty and service. Until they install lifeguards and repair the pool, I cannot recommend Andaz Bali to families."