"We weren't exactly searching to stay at a Red Rook Inn, as our hope was to stay at a high end hotel or Inn but with the baseball hall of fame activities taking place and the horse races in Saratoga were in full swing, the options were not plentiful, so we went with this Red Roof Inn in the town of Norwich.
When we arrived, the locale essentially on the main street of this town did not exactly raise our expectations, near did, quite frankly, the Inn's exterior which isnt bad but you know when you arrive you're staying at an economy hotel.
But when we went in this is what we discovered.
1. STAFF WERE BEYOND HELPFUL, KIND AND RESPONSIVE
2. EVERYTHING WAS IMMACULATE INCLUDING THE ROOMS OR RATHER ESPECIALLY THE ROOMS...ALL OF IT.
3. IT WAS QUIET EVEN THOUGH IT WAS FILLED AND ON THE ONE OCCASION WHEN IT BECAME LOUD DUE TO YOUNG CHILDREN IN THE LATE EVENING A SIMPLE REQUEST AT THE FRONT DESK ENDED THE DISTURBANCE
4. THE MATTRESS WAS FANTASTIC AND OFFERED A GREAT NIGHTS REST SO NICE IN FACT WE INQUIRED ABOUT THE BRAND
Lastly, we were so happy we stayed in Norwich. It is a small town with beautiful old Victorian homes, many of which need a fair amount of work, making it clear the town has far better days but the people of Norwich are clearly fighting to bring it back. There are good places to eat and it has a--- go back in time---warm feel about it.
So all in all---this is a great place to stay."