**Rating: 5/10**
Our first impression of the hotel was very positive. The property looked well maintained, the beds were comfortable, and the room was spacious and fully equipped. Unfortunately, our experience quickly changed after the first night.
The next morning, we discovered that we had been bitten by bed bugs. We immediately reported the issue to the front desk and requested a room change, but this was not possible. Instead, we were offered a room cleaning. We specifically asked for a deep cleaning, including under the beds, but this request was not properly addressed. The staff only changed the bed linens and did not clean underneath the beds as requested.
A couple of days later, we used the laundry facilities and encountered another issue. We spent more than two hours and several coins trying to dry our clothes, yet they never became fully dry. The only information provided was that the dryer runs for 30 minutes, with no indication that multiple cycles might be necessary.
We also requested room cleaning and were informed that housekeeping is only provided every five days. We then asked for the trash bins to be emptied and cleaned, but this was not done. Instead, we were simply given replacement trash bags and expected to handle it ourselves.
While the hotel has good facilities and potential, the poor handling of the bed bug issue, limited housekeeping, and lack of service significantly affected our stay. For these reasons, I can only rate this hotel **5 out of 10