室外游泳池,開放時間為 7:00 至 20:00,提供日光浴躺椅

吉隆坡賓樂雅精選酒店的評分

5 out of 5

評論

8.4

非常好

10 分,有夠讚;449 則評論中有 232 則" "
8 分,不錯哦;449 則評論中有 125 則" "
6 分,一般般;449 則評論中有 50 則" "
4 分,不太好;449 則評論中有 29 則" "
2 分,很糟糕;449 則評論中有 13 則" "

8.8/10

整潔度

8.8/10

員工素質

8.6/10

設施服務

8.6/10

住宿環境和硬體

8.8/10

環保程度

評論

10/10 有夠讚

Larry Siu Leung

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The room is spacious with high ceiling. Staff are helpful and friendly.
於 2023 年 11 月住了 4 晚
Cristian Nannucci 於 2023年12月4日回覆
Dear Larry,The team at PARKROYAL COLLECTION Kuala Lumpur is thrilled to have received your FIVE Stars rating, thank you. We hope to see you again soon for another refreshing stay with us. Inspiringly Yours,Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

10/10 有夠讚

Cyrus

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
職員很幫忙,可以叫職員幫忙call的士,地點很方便去大型廣場shopping 座車很快就到,去阿羅街夜市又很快。
Cristian Nannucci 於 2023年11月15日回覆
Dear Cyrus,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur.We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 有夠讚

SHUK KUEN MAGGIE

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Cristian Nannucci 於 2023年11月10日回覆
Dear Maggie,The team at PARKROYAL COLLECTION Kuala Lumpur is thrilled to have received your FIVE Stars rating, thank you. We hope to see you again soon for another refreshing stay with us. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent
於 2023 年 10 月住了 2 晚
Cristian Nannucci 於 2023年11月10日回覆
Dear Valued Guest,The team at PARKROYAL COLLECTION Kuala Lumpur is thrilled to have received your FIVE Stars rating, thank you. We hope to see you again soon for another refreshing stay with us. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur

6/10 一般般

Man Yin

情侶出遊
Location is great as it is within 5-10 walk for all necessities for a tourist. However, the room assigned is facing main road that can be watched through the toilet via the roof outside. Waterflowing always happened during and after bathing that wet the toilet.
於 2023 年 6 月住了 6 晚

8/10 不錯哦

wing hong

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 2 月住了 5 晚
Cristian Nannucci 於 2023年3月14日回覆
Dear Wing Hong,Thank you for staying at PARKROYAL COLLECTION Kuala Lumpur during your visit to KL. The team is thrilled to have received such positive rating, thank you. We hope to see you again soon. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 有夠讚

Jie

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 1 月住了 4 晚
Cristian Nannucci 於 2023年1月29日回覆
Dear Jie,The team at PARKROYAL COLLECTION Kuala Lumpur is thrilled to have received your FIVE Stars rating, thank you. We hope to see you again soon for another refreshing stay with us. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice and clean and newly renovated hotel in a great location. Great facilities. Lack of directional signage that clearly point the way to the lifts and to rooms in a hotel. An information on the drinking tap water would be nice. And sounds of walking footsteps, closing door are loud.
於 2022 年 11 月住了 2 晚
Cristian Nannucci 於 2023年1月10日回覆
Dear Anonymous,We are delighted to know that you enjoyed our warm hospitality and service during your stay at PARKROYAL COLLECTION Kuala Lumpur. We have noted your comments on several improvements and we strive to maintain the highest standards of guest satisfaction. Thank you for taking the time to provide us with your feedback and I look forward to having you again.Inspiringly Yours,Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

6/10 一般般

Suet Yan

於 2022 年 9 月住了 2 晚
Cristian Nannucci 於 2022年10月3日回覆
Dear Suet Yan,Thank you for staying at PARKROYAL COLLECTION Kuala Lumpur during your recent visit. We are disappointed for the low rating and that obviously you did not have a pleasant stay experience. This is certainly not the standard of service we are aiming for and I apologise for the inconvenience caused. We are grateful that you had chosen to stay with PARKROYAL COLLECTION Kuala Lumpur. We hope to welcome you back again. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 有夠讚

YU CHIANG

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 7 月住了 4 晚
Cristian Nannucci 於 2022年7月17日回覆
Dear Yu Ching, The team at PARKROYAL COLLECTION Kuala Lumpur is thrilled to have received such positive feedback, thank you. We hope to see you again soon. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur

8/10 不錯哦

Chia Ni

喜歡:整潔度、員工素質和住宿環境和硬體
If can refurnish.. good
於 2024 年 4 月住了 2 晚

2/10 很糟糕

Adrian

不喜歡:整潔度
於 2024 年 4 月住了 3 晚
Gary Loke 於 2024年5月2日回覆
Dear Adrian, Thank you for taking the time to share your stay experience with us.While we wish you had a better experience, please accept our sincere apologies for the disappointments you encountered during your stay. Your constructive comments have certainly been noted and are being addressed. We appreciate your feedback as it helps us to improve our service and guest stay experience.Please don't hesitate to reach out should I be able to assist any further.We sincerely look forward to welcoming you back at PARKOYAL COLLECTION Kuala Lumpur in the near future.Inspiringly Yours,Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 有夠讚

Aidawani

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Highly recommend. Staff were delightful and so was the food. Lots of option in and out of hotel.
於 2024 年 4 月住了 4 晚
Gary Loke 於 2024年5月2日回覆
Dear Aidawani,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 有夠讚

Siti Aidawani

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Service was superb! Highly recommend!
於 2024 年 4 月住了 2 晚
Gary Loke 於 2024年5月2日回覆
Siti Aidawani,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur.We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 有夠讚

Manerah

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very pleasant stay. Location is great and close to anything you need to be by. Staff is warm and welcoming and very helpful. The room and the amenities were also great. Thank you very much.
於 2024 年 4 月住了 2 晚
Gary Loke 於 2024年5月2日回覆
Dear Manerah, Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur.We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

6/10 一般般

Phe Ing

家庭旅遊
不喜歡:員工素質
Lack of staff when checking and phone is not working to call out house keeping or concierge
於 2024 年 4 月住了 3 晚
Gary Loke 於 2024年5月2日回覆
Dear Phe Ing,Thank you for taking the time to share your stay experience with us.While we wish you had a better experience, please accept our sincere apologies for the disappointments you encountered during your stay. Your constructive comments have certainly been noted and are being addressed. We appreciate your feedback as it helps us to improve our service and guest stay experience.Please don't hesitate to reach out should I be able to assist any further.We sincerely look forward to welcoming you back at PARKOYAL COLLECTION Kuala Lumpur in the near future.Inspiringly Yours,Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 有夠讚

Johannes

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Fine rooms, beautiful pool (very little shadow).nice people. Close to public transport monorail. Pricy Buffett for breakfast lunch and dinner. Good location.
於 2024 年 4 月住了 5 晚
Gary Loke 於 2024年5月2日回覆
Dear Johannes, Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

4/10 不太好

Sarah

家庭旅遊
不喜歡:員工素質和設施服務
The hotel is rated as 5 stars, but the services was not really worth 1 star. The check in was very confusing and terribly long! There was only one receptionist who seemed to be slow (perhaps a difficult customer?). There was one customer in front of us (not counting the one being served) and after we had waited for 10 to 15 minutes they left yhe line in frustration. Finally a second receptionist showed up. The receptionest wasn't friendly. No one helped us with our luggage. The room was very small. No complimentary tea, coffees or coffee maker. Our room doesn't have safe or refrigerator. The worst part was our next door was very loud. We can hear everything. It was very hard to get any good sleep. Breakfast was very good. Our room was very clean.
於 2024 年 4 月住了 2 晚
Gary Loke 於 2024年5月2日回覆
Dear Sarah, Thank you for taking the time to share your stay experience with us.While we wish you had a better experience, please accept our sincere apologies for the disappointments you encountered during your stay. Your constructive comments have certainly been noted and are being addressed. We appreciate your feedback as it helps us to improve our service and guest stay experience.Please don't hesitate to reach out should I be able to assist any further.We sincerely look forward to welcoming you back at PARKOYAL COLLECTION Kuala Lumpur in the near future.Inspiringly Yours,Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

8/10 不錯哦

Koki

家庭旅遊
喜歡:員工素質
普通のホテル。デザインはおしゃれ。
於 2024 年 3 月住了 4 晚
Gary Loke 於 2024年4月15日回覆
Dear Koki,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

6/10 一般般

Noelle,Darmstadt

情侶出遊, 團體旅遊
喜歡:員工素質和設施服務
Sehr gute Lage und nettes Personal. Leider sehr laut, da Türen den Lärm auf dem Flur nicht abschirmen. Außerdem teilweise schimmlige Räume. Wir haben aber unser Zimmer wechseln dürfen und dort war das dann besser
於 2024 年 4 月住了 4 晚
Gary Loke 於 2024年4月15日回覆
Dear Noelle,Thank you for taking the time to share your stay experience with us at PARKROYAL COLLECTION Kuala Lumpur.While we wish you had a better experience, please accept our sincere apologies for the disappointments you encountered during your stay. Your constructive comments have certainly been noted and are being addressed. We appreciate your feedback as it helps us to improve our service and guest stay experience. We appreciate your valuable feedback as it helps us to identify areas where we can enhance the overall guest experience. Please email the hotel or me directly. We hope you will give us another chance to welcome you back for a better stay experience. Inspiringly Yours,Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 有夠讚

Wei Wen

家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Stayed with Park Royal collection for all my family’s visit to KL. Convenient area for shopping. Staffs are friendly and helpful.
於 2024 年 3 月住了 4 晚
Gary Loke 於 2024年4月15日回覆
Dear Wei Wen,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

8/10 不錯哦

Shizu

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
観光や食事にも便利な場所にあります。 ハウスキーパーの方の対応が丁寧で、気持ちの良い滞在になりました。
於 2024 年 3 月住了 2 晚
Gary Loke 於 2024年4月15日回覆
Dear Shizu,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 有夠讚

Weng Kuan

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very convenient to get around. Plenty of malls and food options. Located in the heart of Bukit Bintang, feel safe walking around.
於 2024 年 3 月住了 3 晚
Gary Loke 於 2024年4月15日回覆
Dear Weng Kuan,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

6/10 一般般

Tun Chin

喜歡:整潔度、設施服務和住宿環境和硬體
不喜歡:員工素質
Wait to check in about 40 mins. .
於 2024 年 3 月住了 2 晚
Gary Loke 於 2024年4月3日回覆
Dear Tun Chin,Thank you for staying at PARKROYAL COLLECTION Kuala Lumpur during your visit to Kuala Lumpur. We are concerned that your stay experience with us was not pleasant. Whilst we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objectives. We sincerely apologize that the service from our team did not meet your expectations on this occasion.Your comments have been shared with our management team, and we will take immediate steps to address the areas in need of improvement.We appreciate your valuable feedback as it helps us to identify areas where we can enhance the overall guest experience.Please let me know next time you travel to Kuala Lumpur to follow up on your booking arrangements personally.Inspiringly Yours,Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 有夠讚

Jason

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The club lounge access with choice of offerings. Pool bar menu and drink choice not great
於 2024 年 3 月住了 4 晚
Gary Loke 於 2024年4月5日回覆
Dear Jason,Thank you for sharing your fabulous 5-star review.We're delighted to hear about your beautiful stay at our hotel.It's wonderful to know that you thoroughly enjoyed your visit to KL and that your stay at PARKROYAL COLLECTION Kuala Lumpur was very pleasant. Our dedicated team, from concierge to reception and housekeeping, works diligently to provide a memorable experience.Our central location, just a 5-minute walk from the bustling city, is indeed convenient, and we're thrilled you found it to be so.Once again, thank you for your glowing review. We hope to welcome you back in the future for another fantastic stay.Inspiringly Yours,Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

4/10 不太好

chung chuen

團體旅遊
喜歡:住宿環境和硬體
不喜歡:整潔度
The bathtub is a bit small for people over 150 lbs, bathroom hardware is a bit cheap and no rain shower. No automated blinds which should also be a standard for five star hotels these days. Elevator is a bit frustrating to operate. Overnight laundry service is not up to par with any five star hotel, told me I can’t get back my clothes until 8pm the next day. Breakfast has a lot of variety, but not necessarily mean it’s good. Room is clean for the most part, sheets are not clean and have stains. Didn’t really complaint since I’m only staying for one night.
於 2024 年 3 月住了 1 晚
Gary Loke 於 2024年4月3日回覆
Dear Chung Chuen,Thank you for staying at PARKROYAL COLLECTION Kuala Lumpur during your visit to Kuala Lumpur. We are concerned that your stay experience with us was not pleasant. Whilst we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objectives. We sincerely apologize that the service from our team did not meet your expectations on this occasion.Your comments have been shared with our management team, and we will take immediate steps to address the areas in need of improvement.We appreciate your valuable feedback as it helps us to identify areas where we can enhance the overall guest experience.Please let me know next time you travel to Kuala Lumpur to follow up on your booking arrangements personally.Inspiringly Yours,Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

8/10 不錯哦

Alexandra

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Amazing stay - excellent facilities, gorgeous aesthetic interior and perfect location
於 2024 年 3 月住了 1 晚
Gary Loke 於 2024年4月2日回覆
Dear Alexandra,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 有夠讚

Takashi

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Gary Loke 於 2024年4月2日回覆
Dear Takashi,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur

8/10 不錯哦

Kazuhiro

喜歡:住宿環境和硬體
於 2024 年 3 月住了 3 晚
Cristian Nannucci 於 2024年3月26日回覆
Dear Kazuhiro,Thank you for staying at PARKROYAL COLLECTION Kuala Lumpur. We are concerned that your stay experience with us was not pleasant.We would like to sincerely apologize for the lack of information you experienced during your stay. Your comments are taken very seriously and will be taken on broad for future improvements.May I take this opportunity to let you know that all feedback is gratefully received as we strive to ensure that all our guests leave us with lasting positive memories, and we are just so sorry that this didn’t happen for you.We appreciate your valuable feedback as it helps us to identify areas where we can enhance the overall guest experience.Please let me know next time you travel to Kuala Lumpur to follow up on your booking arrangements personally.Inspiringly Yours,Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

10/10 有夠讚

Izumi

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 4 晚
Cristian Nannucci 於 2024年3月26日回覆
Dear Izumi,Thank you for staying at PARKROYAL COLLECTION Kuala Lumpur. We are concerned that your stay experience with us was not pleasant.We would like to sincerely apologize for the lack of information you experienced during your stay. Your comments are taken very seriously and will be taken on broad for future improvements.May I take this opportunity to let you know that all feedback is gratefully received as we strive to ensure that all our guests leave us with lasting positive memories, and we are just so sorry that this didn’t happen for you.We appreciate your valuable feedback as it helps us to identify areas where we can enhance the overall guest experience.Please let me know next time you travel to Kuala Lumpur to follow up on your booking arrangements personally.Inspiringly Yours,Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

8/10 不錯哦

tomoki

喜歡:整潔度和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Cristian Nannucci 於 2024年3月26日回覆
Dear Tomoki,Thank you for staying at PARKROYAL COLLECTION Kuala Lumpur. We are concerned that your stay experience with us was not pleasant.We would like to sincerely apologize for the lack of information you experienced during your stay. Your comments are taken very seriously and will be taken on broad for future improvements.May I take this opportunity to let you know that all feedback is gratefully received as we strive to ensure that all our guests leave us with lasting positive memories, and we are just so sorry that this didn’t happen for you.We appreciate your valuable feedback as it helps us to identify areas where we can enhance the overall guest experience.Please let me know next time you travel to Kuala Lumpur to follow up on your booking arrangements personally.Inspiringly Yours,Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

6/10 一般般

Yuko

Great location and beautiful hotel.
於 2024 年 3 月住了 1 晚
Cristian Nannucci 於 2024年3月22日回覆
Dear Yuko,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 有夠讚

Masuhiro

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good location.
於 2024 年 3 月住了 3 晚
Cristian Nannucci 於 2024年3月22日回覆
Dear Masuhiro,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

8/10 不錯哦

Terence

喜歡:整潔度和員工素質
於 2024 年 3 月住了 2 晚
Cristian Nannucci 於 2024年3月22日回覆
Dear Terence,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 有夠讚

Ahson

喜歡:整潔度、員工素質和住宿環境和硬體
A great hotel within 5 minutes walk of the Bukit Bintang Monorail Station and one other train line. Easy acces from KL Sentral station. Modern, clean, and very nice. The breakfast Buffet was good but a little pricy. In the heart of Bukit Bintang, can’t go wrong with this hotel! Thanks for a great experience!!
於 2024 年 3 月住了 5 晚
Cristian Nannucci 於 2024年3月22日回覆
Dear Ahson,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

2/10 很糟糕

Deepesh

團體旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Room chosen does not have a window . Window is in the toilet that too flush against a sheer wall . This should be mentioned when they give room descriptions ! Who stays in a room without a window . Ask service to have to the room cleaned at 10 am . Come back at 1.30 pm no service done . Call service - there is a queue , we cannot control housekeeping . It should call itself a motel instead of hotel !
於 2024 年 3 月住了 3 晚
Cristian Nannucci 於 2024年3月22日回覆
Dear Deepesh,Thank you for staying at PARKROYAL COLLECTION Kuala Lumpur. We are concerned that your stay experience with us was not pleasant.We would like to sincerely apologize for the lack of information you experienced during your stay. Your comments are taken very seriously and will be taken on broad for future improvements.May I take this opportunity to let you know that all feedback is gratefully received as we strive to ensure that all our guests leave us with lasting positive memories, and we are just so sorry that this didn’t happen for you.We appreciate your valuable feedback as it helps us to identify areas where we can enhance the overall guest experience.Please let me know next time you travel to Kuala Lumpur to follow up on your booking arrangements personally.Inspiringly Yours,Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

6/10 一般般

Ka Leong Nicholas

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Location of the property was great, super near to some of the malls in KL. Also enjoyed omakase lunch experience at Sushi Qubey. One of the disappointing part of my stay was actually the Club Lounge as the drinks available were quite limited, and that there were no finger food or snacks provided unless you went there during their cocktail hour. The room was also not quite sound-proofed. I could hear coughing, laughter and people walking outside the room from the bed/sofa area (which is quite far in). Lastly, thought it was quite silly was that the in-room drinks (even the non-alcoholic drinks) were chargeable even though I’ve booked a room with Club Lounge access which would give me the same drinks for free.
於 2024 年 3 月住了 3 晚
Cristian Nannucci 於 2024年3月22日回覆
Dear Ka Leong,Thank you for staying at PARKROYAL COLLECTION Kuala Lumpur. We are concerned that your stay experience with us was not pleasant.We would like to sincerely apologize for the lack of information you experienced during your stay. Your comments are taken very seriously and will be taken on broad for future improvements.May I take this opportunity to let you know that all feedback is gratefully received as we strive to ensure that all our guests leave us with lasting positive memories, and we are just so sorry that this didn’t happen for you.We appreciate your valuable feedback as it helps us to identify areas where we can enhance the overall guest experience.Please let me know next time you travel to Kuala Lumpur to follow up on your booking arrangements personally.Inspiringly Yours,Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

6/10 一般般

Sharlene

家庭旅遊, 親子旅遊
.
於 2024 年 2 月住了 4 晚
Cristian Nannucci 於 2024年3月5日回覆
Dear Sharlene,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 有夠讚

Tomoo

喜歡:整潔度、設施服務和住宿環境和硬體
Excellent hospitality. Perfect location. Definitely stay again.
於 2024 年 2 月住了 1 晚
Cristian Nannucci 於 2024年3月5日回覆
Dear Tomoo,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 有夠讚

Tomoo

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Best location in Kuala Lumpur. Nice hospitality. The only I may want to point out would be "If there was a bath tub in the shower room". But, it was just perfect.
於 2024 年 2 月住了 1 晚
Cristian Nannucci 於 2024年3月5日回覆
Dear Tomoo,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 有夠讚

Joan

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Best location right next to KLCC, pavillion, lot 10 and all the shopping and dining options.the pool facilities were nice but small. Easy to get to the train station or get a grab anywhere from there. The room was very clean and modern. Bed and pillows were fine. They have a nice bar on ground floor with lovely live music bands on the weekends.
於 2024 年 2 月住了 3 晚
Cristian Nannucci 於 2024年3月5日回覆
Dear Joan,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 有夠讚

Jennish

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Best place to stay in kl.
於 2024 年 1 月住了 2 晚
Cristian Nannucci 於 2024年2月9日回覆
Dear Jennish,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 有夠讚

Abdul Rais Rohana

喜歡:整潔度、員工素質和住宿環境和硬體
Helpful staff. Fast in responding to guests request. Walkable to most places, except for the traffic congestion which was really crazy during peak period, in which I wonder why this was not resolved for many years now ..
於 2024 年 2 月住了 2 晚
Cristian Nannucci 於 2024年3月5日回覆
Dear Abdul Rais,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 有夠讚

Yeow Khuan

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We had some problem with the shower but the team sent an experienced technician and resolved the issue within 10 minutes. No question asked.
於 2024 年 1 月住了 3 晚
Cristian Nannucci 於 2024年3月5日回覆
Dear Yeow Khuan,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

4/10 不太好

Nigel,Hayes

不喜歡:設施服務和住宿環境和硬體
Long queue at check-in. Room wasn’t ready even though I was an hour early for the check-in. Had to wait a long time to get the room after the actual check-in time. Mini bar was empty. There was no iron or ironing board which I had to request it. Bathroom didn’t have a bin. Air conditioning wasn’t working to the max . The temperature in the room wouldn’t go below 22 degrees while we on 17th floor and it was 35 degrees outside. I was expecting a lot more from a hotel like ParkRoyal.
於 2024 年 1 月住了 4 晚
Cristian Nannucci 於 2024年3月5日回覆
Dear NIgel,Thank you for taking the time to share your feedback with us. We are truly disappointed to learn that your recent stay did not meet your expectations. Our team strives to provide exceptional service and accommodations to all our guests, and we apologize for falling short in your case.We value your input and would like to address your concerns directly. Please reach out to us so we can discuss your experience further and work towards resolving any issues you encountered.Despite the challenges you faced during your stay, we sincerely hope that you will give us another opportunity to exceed your expectations. We would love the chance to welcome you back for another refreshing stay and demonstrate the high level of hospitality that we are known for.Inspiringly Yours,Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur

8/10 不錯哦

George

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 4 晚
Cristian Nannucci 於 2024年3月5日回覆
Dear George,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

6/10 一般般

TOYOKAZU

家庭旅遊
喜歡:整潔度、員工素質和設施服務
Conveniently located near the station and shopping mall.
於 2024 年 1 月住了 3 晚
Cristian Nannucci 於 2024年1月30日回覆
Dear Toyokazu,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 有夠讚

yongseok

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 5 晚
Cristian Nannucci 於 2024年1月30日回覆
Dear Yongsok,Thank you for sharing your fabulous 5-star review.We're delighted to hear about your beautiful stay at our hotel.It's wonderful to know that you thoroughly enjoyed your visit to KL and that your stay at PARKROYAL COLLECTION Kuala Lumpur was very pleasant. Our dedicated team, from concierge to reception and housekeeping, works diligently to provide a memorable experience.Our central location, just a 5-minute walk from the bustling city, is indeed convenient, and we're thrilled you found it to be so.Once again, thank you for your glowing review. We hope to welcome you back in the future for another fantastic stay.Inspiringly Yours, Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

10/10 有夠讚

Naoko

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
駅から近くて便利でした。マレーシアの他の高級ホテルと比較してもスタッフも親切で快適さは問題がありませんでした。贅沢をいわせていただければ、お部屋がもう少し広いとうれしいです。
於 2024 年 1 月住了 1 晚
Cristian Nannucci 於 2024年1月30日回覆
Dear Naoko,Thank you for sharing your fabulous 5-star review.We're delighted to hear about your beautiful stay at our hotel.It's wonderful to know that you thoroughly enjoyed your visit to KL and that your stay at PARKROYAL COLLECTION Kuala Lumpur was very pleasant. Our dedicated team, from concierge to reception and housekeeping, works diligently to provide a memorable experience.Our central location, just a 5-minute walk from the bustling city, is indeed convenient, and we're thrilled you found it to be so.Once again, thank you for your glowing review. We hope to welcome you back in the future for another fantastic stay.Inspiringly Yours, Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

10/10 有夠讚

MUHAMMAD ZHAFRAN

Cristian Nannucci 於 2024年1月30日回覆
Thank you for sharing your fabulous 5-star review.We're delighted to hear about your beautiful stay at our hotel.It's wonderful to know that you thoroughly enjoyed your visit to KL and that your stay at PARKROYAL COLLECTION Kuala Lumpur was very pleasant. Our dedicated team, from concierge to reception and housekeeping, works diligently to provide a memorable experience.Our central location, just a 5-minute walk from the bustling city, is indeed convenient, and we're thrilled you found it to be so.Once again, thank you for your glowing review. We hope to welcome you back in the future for another fantastic stay.Inspiringly Yours, Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur