「We've stayed at this property twice now. The accomodation is clean, location is convenient and communication with the property (via text) was prompt. 」
「4 nights, checked in to a broken room heater not working. Changed to a nicer warm room. There is only one staff at the front desk. Staff is helpful. Comfortable bed n nice pillow. Great location, close by are airport bus, Metro, St Denis eateries. Will stay again. 」
「Expedia charged me on my Discover card when I booked.
Hotel Arena Palace charged me when I checked in on my VISA.
It is double charge.
When I checked out I left notes to Hotel Owner/manager to complain double charge.
I ask "Please refund me."
」