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"The room was clean. The staff were courteous and helpful. The breakfast was decent. Waffle were great to include the toppings. For the parking it was safe."

"This property has declined in terms of maintenance and upkeep. Upon checking in, we were informed the water would be shut off from 11PM to 7AM that evening. Two nights later, one of the escalators stopped working as we were about to step off. This could’ve been disastrous, luckily everyone on the escalator at the time was able to maintain balance to keep from falling and injuring themselves. And finally the elevators servicing the Ewa Towers— always a wait. Midway through our stay, one of the elevators was out of service, the lines were so long. Thankfully staff ushered some guests to the service elevators. But still, the wait and frustration was inexcusable considering the amount families were doling out per night. On the flip side, staff were courteous, welcoming, helpful and always smiling. Top notch. I do have to add a note, one laundry facility servicing both towers (5 washers, 5 dryers) is beyond insufficient. It’s downright wrong. "

"Bathrooms need updating, moldy and no fan "

"Friendly staff. Housekeeping made sure patrons were super courteous, rooms were well stocked with clean towels and anything we needed. The gym and pool areas were great amenities especially if the weather wasn’t perfect. "

"Everything was as expected!! Had much fun time with family"

"Was ok, but it would have been better if there is a microwave in each room or at least 3 or 4 in the lobby. 1 Microwave in the lobby was not ideal for all the inhouse guests to share with. The guy in the first rent a car was too slow and was lack of customer service. It ruined our plans for that day because he was too slow. Overall was ok because of the location of the hotel. "

"Roachs"

"It’s in the perfect location in Waikiki. Everywhere you’d want to go is accessible and/or walkable. The onsite stores, the pools, the beach access. Love it!"

"The room has a very unpleasant smell and the carpets feels wet all the time"