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杭州龍禧福朋喜來登酒店的評分

4 out of 5
杭州龍禧福朋喜來登酒店
東信大道 868 號, 濱江區, 杭州市, 浙江省

評論

8.4

非常好

10 分，有夠讚；84 則評論中有 33 則" "
8 分，不錯哦；84 則評論中有 35 則" "
6 分，一般般；84 則評論中有 10 則" "
4 分，不太好；84 則評論中有 4 則" "
2 分，很糟糕；84 則評論中有 2 則" "

8.8/10

整潔度

8.4/10

員工素質

8.6/10

設施服務

8.4/10

住宿環境和硬體

8.2/10

環保程度

評論

10/10 有夠讚

WarrenChenChung

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 1 晚

8/10 不錯哦

真實旅客

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
怀旧的印象
老酒店了，店内许多设施比较陈旧了，周边维护不是太好。酒店WIFI也时有时无的。当然，位置还是不错的，交通也算比较方便。作为短暂停留，还是可选的。性价比，只能说一般
於 2022 年 8 月住了 2 晚

8/10 不錯哦

真實旅客

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 5 月住了 1 晚

10/10 有夠讚

CHAUNING

於 2019 年 12 月住了 1 晚

10/10 有夠讚

真實旅客

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
房间舒适整洁，空间很大。服务专业热情，处处为客人着想。交通便利，地段繁华。设施齐全。餐饮方便。非常推荐。
於 2019 年 7 月住了 3 晚
Dave 於 2019年7月23日回覆
尊敬的顾客您好，欢迎您入住杭州龙禧福朋喜来登酒店！ 非常感谢您向我们分享您的入住感受， 很高兴可以得到您对我们的认可。您对入住经历的肯定是对我们最大的鼓励，也是我们一直以来努力的方向。我们将再接再厉，更致力于为您提供优质完善的客房设施，让您拥有舒适愉悦的入住体验。 我们真诚的期待您下次继续入住杭州龙禧福朋喜来登酒店

8/10 不錯哦

CHIEH-HSIANG

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
值得推薦
飯店叫車若有回程的服務品更完美
於 2019 年 7 月住了 5 晚
Dave 於 2019年7月23日回覆
尊敬的贵宾您好，非常感谢您提出的宝贵意见，酒店尚有不足之处，也期待您再次入住时给我们多多建议，我们会再接再厉，以更优质的服务回报给广大宾客。期待您的再次光临！

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
front desk staff are nice and helpful. though the location is not exactly convenient.
於 2019 年 6 月住了 2 晚
Dave 於 2019年7月25日回覆
Honored guest: hello, thank you for choosing sheraton hotel hangzhou, the hotel is located in the beautiful qiangtang river, and only a bridge between the west lake scenic area for business travel and like to drive travel in friend offers the best choice, if you can feel free to inform us anytime, concierge colleague will guide convenient your travel route for you. Hotel staff look forward to your visit again!

10/10 有夠讚

真實旅客

於 2019 年 5 月住了 4 晚
Dave 於 2019年6月17日回覆
Dear guests, thank you very much for the hotel's positive evaluation, looking forward to meet you in the near future again!

10/10 有夠讚

真實旅客

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Wonderful services. Very clean. Nice location. Strongly recommending.
於 2019 年 4 月住了 4 晚
Dave 於 2019年4月26日回覆
Thank you for choosing our hotel to stay! We are very glad to learn your valuable suggestions,Your feedback is very important to us, warmly look forward to your next visit!

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 4 月住了 2 晚
Dave 於 2019年5月3日回覆
尊敬的客人，非常感谢您给予酒店的积极评价，期待在不久的将来迎候您的再次光临！

8/10 不錯哦

真實旅客

喜歡：整潔度、設施服務和住宿環境和硬體
於 2019 年 3 月住了 4 晚
Dave 於 2019年4月30日回覆
尊敬的贵宾您好，非常感谢您入住杭州福朋喜来登酒店并在百忙之中给予酒店的高度评价，您的认可是我们进步的最大动力。希望下次入住时我们能带给您更好的入住体验，并得到您的五分好评，祝您生活愉快！

8/10 不錯哦

Kathy

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice room and convenient location . Breakfast is also good :)
於 2018 年 11 月住了 2 晚

8/10 不錯哦

Liming

喜歡：整潔度、住宿環境和硬體和客房舒適度
入住喜来登
本来入住前在好订网上定的是含三人免费早餐的套间，一到酒店变成了只有双人份的早餐了，沟通后还是只能给二人早餐。好订网客服无法接通。
於 2018 年 5 月住了 1 晚

10/10 有夠讚

zhangqiong

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
酒店整体不错，给人带来一点惊喜，窗子望出去就是钱塘江，非常漂亮，被子也非常清洁，早餐丰盛，就是离我在杨梅岭过去有点远，这天我去杭州玩一整天都堵在路上，也没有时间玩，然后就为住宿问题奔波，堵心，后来好订网帮我落实了杭州龙禧朋喜来登酒店，还是比较满意，下次去杭州还会入住该酒店。

8/10 不錯哦

YAN

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 3 月住了 1 晚

8/10 不錯哦

Louis

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 12 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
房間滿大的，床很大很舒服，早餐選擇多但口味比較一般，整體價位偏高，但大致跟SPG系列飯店住宿價位相仿
於 2017 年 12 月住了 1 晚

10/10 有夠讚

YUE

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
一如既往喜欢喜来登酒店
住的是套房，环境优雅，安静，整洁。酒店位置离萧山国际机场较近。
於 2017 年 8 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
清潔漂亮的大飯店
清潔漂亮的大飯店
General Manager 於 2017年2月23日回覆
尊敬的贵宾您好，感谢您的积极评价与赞扬，期待不久的将来再次迎候您的光临，祝您生活愉快！

6/10 一般般

Ping

喜歡：住宿環境和硬體
不喜歡：整潔度
方便
房间比普通标间大很多，不过卫生和服务和普通酒店差不多
General Manager 於 2017年2月4日回覆
尊敬的客人您好，非常感谢您选择杭州福朋喜来登酒店并给我们提出的宝贵意见，我们会将您的意见反馈给到相关部门，期待下次入住时能给我们更多详细的建议，期待能带给您完美的入住体验，祝您生活愉快！

6/10 一般般

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
不喜歡：客房舒適度
Overall good but need to improve on: The room is too cold, 20c degree and the aircontioner is can not heat and need to get a separate heater.

10/10 有夠讚

ning

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

8/10 不錯哦

ZhengYU，上海

喜歡：整潔度、員工素質和客房舒適度
标准化的4星喜来登，很不错！美中不足设备略显陈旧

6/10 一般般

Bernard

商務旅客
喜歡：客房舒適度
Good Hotel but strange
Hotel was good but felt like it was abandoned. Pool closed and surrounds all closed down and construction going on. Often at breakfast more staff than customers. in the bar only one choice of beer and very little else. Staff were friendly but the whole experience was strange
於 2023 年 11 月住了 4 晚

8/10 不錯哦

Zhenfang

於 2023 年 11 月住了 1 晚

10/10 有夠讚

Fadi

喜歡：整潔度、員工素質和住宿環境和硬體
Clean
於 2023 年 8 月住了 1 晚

10/10 有夠讚

Jong Ha

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 5 月住了 4 晚

10/10 有夠讚

Amadeo

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 5 月住了 4 晚

6/10 一般般

真實旅客

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
When we first went to our room after a smooth 17:30 check in, there was a repairman there who still needed to finish a task. We had to return to the lobby to be assigned another room. The front desk personnel were helpful and even accompanied us on the elevator to our new room. Unfortunately, the new room was not stocked with basic toiletries such as hand soap.
於 2021 年 6 月住了 1 晚

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Convenient if you are going to stay in the Binjiang area.
於 2021 年 6 月住了 1 晚

10/10 有夠讚

真實旅客

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice staff. Nice room.
於 2021 年 2 月住了 2 晚

8/10 不錯哦

Andrea

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent service
This hotel provided excellent service in English. The building was a bit old and the decor needed some updating but it was a great value.
於 2020 年 7 月住了 1 晚

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質和設施服務
Very nice hotel, comfortable bed, spacious room, and quiet location.
於 2019 年 11 月住了 2 晚
Sophie 於 2019年11月26日回覆
Dear Guest, Thank you for choosing Four Points by Sheraton Hangzhou, Binjiang and sharing your valuable feedback with us. We are committed to offering you hones, simple and comfortable service, thank you again for you positive rating, we look forward to your next stay.

8/10 不錯哦

AlexLeekf

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Location with walking distance to metro.
於 2019 年 11 月住了 5 晚
Sophie 於 2019年11月26日回覆
Dear Guest, Thank you for choosing Four Points by Sheraton Hangzhou, Binjiang and sharing your valuable feedback with us. We are committed to offering you hones, simple and comfortable service, thank you again for you positive rating, we look forward to your next stay.

10/10 有夠讚

luca

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
efficiency and kindness
I stopped for one night for flight connection and I was surpised by the quality of personnel professionalism and care. The customer service manager Yoanna was superb in her assistance and efficiency. For sure I will use the same hotel during next trips.
於 2019 年 11 月住了 1 晚
Sophie 於 2019年11月26日回覆
Dear Guest, Thank you for choosing Four Points by Sheraton Hangzhou, Binjiang and offering us your valuable feedback. We have delivered the positive comment to Yoanna and shared your feedback to our associates. We are always committed to honest, simple and comfortable service to our guests and we look forward to your next stay. Four Points by Sheraton Hangzhou, Binjiang

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 9 月住了 2 晚
Dave 於 2019年9月29日回覆
Thank you for choosing our hotel to stay! We are very glad to learn your valuable suggestions,Your feedback is very important to us, warmly look forward to your next visit!

10/10 有夠讚

JUIL

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
지내기 정말 좋은 호텔. 관광지는 조금 멀다
호텔은 가격 대비 매우 좋음. 단, 관광지나 시내는 매우 멀다. 서호는 택시로 30위안 내외... 전철 4호선 빈장역 이용해 항저우동역 이용 가능하나, 호텔서 역까지 도보로 5~6백미터 됨. 호텔 건물 별도에 수영장과 헬스장이 있으며, 수영장은 1.9미터 깊이도 있으니 애들과 이용시 별도풀장 이용 필요. 직원 매우 친절함. 영어는 보통 수준임 내부에 식당 있으나 이용하진 못함. 반경 1백미터 내 맥도날드와 편의점, 인도식당이 있어 중국음식 안 맞으면 이용하면 됨 미니바는 정말 허접하니, 주변 편의점 활용 필요 택시 잘 안 잡히니 호텔측에 출발 전 미리 요청할 것. 또한, 체크아웃 후에도 짐 맡기는 게 가능하니 잘 활용하면, 좋을 듯 항저우 여행 1일 패키지가 없음. 1일 패키지는 시내호텔에 있다고 함, 필요시 문의 필요
於 2019 年 8 月住了 1 晚
Dave 於 2019年9月29日回覆
Thank you for choosing our hotel to stay! We are very glad to learn your valuable suggestions,Your feedback is very important to us, warmly look forward to your next visit!

10/10 有夠讚

真實旅客

情侶出遊, 商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice location. Nice staff. Clean room. Very professional services.
於 2019 年 8 月住了 1 晚
Dave 於 2019年10月23日回覆
Thank you for choosing our hotel to stay! We are very glad to learn your valuable suggestions,Your feedback is very important to us, warmly look forward to your next visit!

10/10 有夠讚

X.Li，San Jose

商務旅客, 團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nice room. Clean. Great view. Very kind, helpful and professional staff. Good location.
於 2019 年 8 月住了 2 晚
Dave 於 2019年10月23日回覆
Thank you for choosing our hotel to stay! We are very glad to learn your valuable suggestions,Your feedback is very important to us, warmly look forward to your next visit!

2/10 很糟糕

真實旅客

商務旅客
不喜歡：員工素質和設施服務
No English speaking staff, unable to process the simplest request. Poor AC never below 26c in my room.
於 2019 年 6 月住了 2 晚
Dave 於 2019年7月25日回覆
Dear guests, thank you very much for choosing sheraton hangzhou longxi hotel during your trip. We are very glad to learn that your valuable comments and Suggestions on our hotel have been transferred to relevant departments to make service improvement. We look forward to seeing you again.

8/10 不錯哦

Ambrose，Downey. California

商務旅客, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
There many nice facilities surrounding the hotel. The area is safe and quiet.
於 2019 年 6 月住了 2 晚
Dave 於 2019年7月26日回覆
Honored guest: hello, thank you for choosing sheraton hotel hangzhou, the hotel is located in the beautiful qiangtang river, and only a bridge between the west lake scenic area for business travel and like to drive travel in friend offers the best choice, if you can feel free to inform us anytime, concierge colleague will guide convenient your travel route for you. Hotel staff look forward to your visit again!

8/10 不錯哦

真實旅客

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
部屋の掃除綺麗だしサービスもしんせつだし良かったわ。
於 2019 年 6 月住了 2 晚
Dave 於 2019年6月20日回覆
尊敬するお客様、たいへんあなたのホテルの积极的な评価に感谢して、近い将来にあなたの再度の访问を待つことを期待します!

10/10 有夠讚

Morten Stig

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Rigtig dejligt hotel
Synd der var/er så få gæster. For det er et rigtig dejlig hotel. Men lidt plat at man får en velkomstdrink. JUBI not, te, kaffe eller en sodavand. Til grin.....
於 2019 年 6 月住了 1 晚
Dave 於 2019年6月13日回覆
Dear guests, thank you for your valuable comments, and look forward to the opportunity to provide you with high-level services and stay experience again!

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 6 月住了 1 晚
Dave 於 2019年6月11日回覆
Dear guests, thank you very much for the hotel's positive evaluation, looking forward to meet you in the near future again!

10/10 有夠讚

Jose Roman

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 5 月住了 1 晚
Dave 於 2019年5月27日回覆
Distinguished guests, thank you very much for your positive comments on the hotel, and look forward to welcoming you again in the near future!

8/10 不錯哦

Leon YS

喜歡：員工素質和客房舒適度
不喜歡：住宿環境和硬體
Comfortable aging hotel for weekend stay
The hotel is quite old(you can tell from the wear and tare) breakfast was ok but not a lot of options. The staffs all seem to have some sort of attitude. They say it’s from 6:30, but you can’t find staffs working most of the time. And no want cleans the tables so 90% of empty seats have left over food, it’s bad. Room itself was good, got upgraded, not so bad for its price. But cigarette smells in the elevator and lobby/conference area was a huge turn off. They have smoking rooms, so I guess those people just don’t give a damn and decide to smoke wherever they want, and staffs can really care less. The toilet was badly clogged, it takes 4 drains to flush. Overall comfortable for a weekend stay, but won’t expect a lot. Front desk staffs were friendly and helpful though.
於 2019 年 4 月住了 3 晚
Dave 於 2019年5月5日回覆
I am so sorry while heard about your comments which made you upset so much. However, appreciate for your writing, and definitely we will improve our service as per your mentioned points, and hope to see you again in near future.

8/10 不錯哦

민수

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
3박4일 중국 항저우 빈장 출장
만족했습니다
於 2019 年 4 月住了 3 晚
Dave 於 2019年5月23日回覆
Distinguished guests, thank you very much for your positive comments on the hotel, and look forward to welcoming you again in the near future!

10/10 有夠讚

Cedric

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
L'hôtel est confortable et très propre. Situé un peu loin des commerces et du centre.
於 2019 年 3 月住了 4 晚
Dave 於 2019年5月3日回覆
merci d'avoir choisi notre hôtel à rester!nous sommes très heureux d'apprendre de vos suggestions, vos commentaires sont très importants pour nous, très hâte à votre prochaine visite.

4/10 不太好

真實旅客

喜歡：員工素質
不喜歡：住宿環境和硬體和客房舒適度
於 2019 年 3 月住了 10 晚
Dave 於 2019年5月3日回覆
尊敬的贵宾您好，非常感谢您入住杭州福朋喜来登酒店并在百忙之中给予酒店的评价，您的认可是我们进步的最大动力。希望下次入住时能带给您更好的入住体验，并给我们五分好评哦。酒店全体员工期待您的再次光临，祝您生活愉快！

8/10 不錯哦

AHREUM

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 3 月住了 19 晚
Dave 於 2019年4月10日回覆
Thank you for choosing our hotel to stay! We are very glad to learn your valuable suggestions,Your feedback is very important to us, warmly look forward to your next visit!