We are still on our family 5 star trip through Japan.
We just stayed at Gora Karaku. I chose this hotel because of the rave reviews it got on Expedia.
Here are my comments.
1) The hotel is conveniently located just 300 ft from the main Gora railroad station. This is a PLUS!
2) when we checked in (early afternoon), we asked if we could book 4 massages. At first, the answer was they could accommodate just one.
Note: our stay was for 2 nights
They finally were able to accommodate 3 massages , after a lot of discussion and follow-up.
3) I thought we booked western style breakfast and dinner. They had us booked with Japanese style breakfast and dinner.
We requested to have us moved to western style dinner.
They were able to move us to western style breakfast, but only western style dinner on the 2nd night.
3 of us don’t eat raw fish. We were not able to eat a thing for dinner on night 1.
The second night was teppanyaki style. It was good.
We were not told that there was an upcharge for this.
Upon checkout, the hotel charged us 11000x2=22000 yen (almost $200) for the one western style meal.
When I questioned it, they claimed that I booked Japanese style dinners. That is not true.The difference in price for dinners through Expedia was not different.
4) The rooms were both nice, with private onsens.
However the bathrooms are teeny tiny. If you want spacious bathrooms, this property is not for you.
The breakfast was not edible.
This hotel is NOT reccommended! Very disappointed!