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"While the Fairmont is grandiose, clean, and staff make an exceptional effort to ensure you’re cared for, for $800 a night it leaves a lot to be desired. We booked a “city view” room and our windows were 2/3 fogged to block the view of the alley. It was very loud (big trucks, etc). The room itself was clean, mattresses and pillows were nice, the bathrooms are old and tiny and overall disappointing. Additionally, it took over 4 hours for us to get our luggage after the bell hop had taken it. Staff worked hard to remedy this and we appreciate that. Despite this, for $800 a night I would not stay here again. "

"Friendly staff"

"You’re paying for location and the grandness they want to protray. For the price of the room, it was no different than a new Best Western. The front desk staff were indifferent to us at best, and I was never thanked for staying or asked if everything is ok. This place is definitely targeting the older, wealthier demographic and not a younger family like us. I felt more tolerated than welcomed. Plus, parking is extra. For that much money for a room, they don’t even give you a pass. "

"It was exactly what was expected. Clean and basic. Low rate for Victoria and close to everything. My only criticism would be the chair in the room was quite uncomfortable. But beds terrific. "

"Staff were kind and helpful! The room was clean and well equipped."

"Room set up"

"This was one of the most amazing hotel experiences we’ve had! Such a lovely hotel, amazing staff ( Luis & Haydee) front desk), Kate and Matilda (restaurant), spectacular location!! So walkable. Saw pod of orcas in harbor from our balcony! Definitely woukd stay again!!"

"Yes"

"Very safe parkade, incredible staff, and a great location "