Occidental Gulf Coast of Mexico hotels

"Loved the beautiful ocean view. The staff was great and welcoming! Would recommend "

"Great place for families. Pools lovely. Meals were varied and excellent quality with 5 restaurants and the buffet. We hope to return whenever possible. "

"Amazing stay...staff, food, shows, pools, cocktails, room, bathtub, ocean view room, pillow selection."

"Great staff clean room "

"Clean room, staff and amenities."

"absolute trash!! what a waste of 8 days!! the two main things of all inclusive were terrible!! didn't have a good meal the whole time, steak house was a joke ordered the ribeye and it looked like slice ham damm near walked out!! drinks were horrendous!! there's a bottom shelf than there's house liquor which if you don't pay attention is what they give you!! after speeding almost $300 on "top shelf" liquor one waiter suggested I buy bottles which was cheap but had I know from the beginning I would have been doing that!! we complained about the kids making noise since they put us a couple in the kid friendly building they sent us to el best which is suspspoed to be adults only but the room was worst than the first one it smelled moldy and bed was horrific asked for smaller pillow since the large pillows were killing our necks even gave the dude a few dollars and nothing than the pillows started smelling like mold I've been to the grand moon palace and excellence and this place doesn't come close. room service food was bad as well and can only order once a day the mini bar is 4 sodas and two cans of beer just don't save yourself a headache it was so bad I told wife to pack so we can leave but she insisted on staying so we made the best of it and left the resort for dinner almost every night !!"

"Entertainment was good. Staff was very kind and helpful. Food was average at best. "

"This was my second stay at the Hilton Mar Caribe Bay. and the service was excellent. This time the resort appeared much more crowded, and unfortunately the difference showed in the overall experience. Cleanliness around the property was inconsistent, with dishes and trash sometimes left unattended. My room was also not cleaned during the day until I requested it after returning around 3 PM. I paid for an Enclave expecting access to the Chala Lounge and the added privacy and services that come with that upgrade. However, the lounge was frequently closed for private events, which limited access during most of my five-day stay. Because of that, the Enclave upgrade did not provide the benefits I expected. That said, I do want to recognize a few outstanding staff members who made a positive impression: Reyes and Johanna near the pool, and Carlos in the Chala Lounge when it finally reopened toward the end of the trip. Their service was excellent. Overall, the resort is beautiful and the ocean views are wonderful, but during this stay the value of the upgraded room did not match the experience."

"Rooms - very clean, well maintained, no issues with broken things or rusted out showers etc. Staff - polite and quiet, when you need help they are all willing to assist. Front desk assistance will ways try and sell you on "extra" stuff thag you do NOT need and you need to be firm when saying no youre not interested. Pool/Beach - clean, safe, lots of seating (get out early for a chair though because they go quickly). Beach is the reason we come, zero sargasum seaweed because of the net across the enterance on the man made inlet of water. A lot of fish swimming around which is awsome for kids and adults to see, crabs, turtles as well. Lots of trees for shade also. Food - Average, nothing fancy, buffets could be a bit better in food selelction but zero issues Overall a great resort, especially for families on a budget, would recommend to anyone!"