Find Family Hotels in Germantown, TN

"Run down pretty bad. Lights flickering and AC rattled all night. "

"The check-in process was quick and easy. The staff we engaged with were pleasant and responsive. My only complaint is that there was a roach in the first room that we stayed in. We were quickly moved to another room, so that response was appropriate from the hotel. They need to do some pest management improvements so that that doesn’t happen to another guest. "

"Great staff, great location, comfortable bed but stains on carpet and furniture. No in-room coffee, and coffee not always available in lobby. Hot water comes and goes, and pipes made a high-pitched noise all night."

"Very disappointing experience. I checked in on March 24, 2026, and found the carpet soaking wet with a strong detergent smell throughout the room. I reported it to the front desk, but they said they didn’t know what to do. The hotel was fully booked, and no alternative room was offered. No one was sent to dry the carpet, and I had to request towels myself. It was very late, and leaving would have meant losing money. I was also traveling with young children, which made the wet carpet and chemical smell even more concerning. After Expedia contacted the hotel on my behalf, the hotel refused refund and refused any compensation, and reacted as if there was nothing wrong from their side. Very disappointed with the room condition and the lack of responsibility and customer care. This experience was far below expected hotel standards."

"Clean room, comfy bed, up to date room would stay here again."

"We enjoyed staying at the Peabody. The room, while small, was comfortable. The onsite restaurants had good variety, the food was delicious and the customer service was great. The nightly duck march was fun (Kenan was a wonderful MC) and access to the roof top for a city view was a bonus."

"Everything was great."

"Great overall experience, everything was a 10."

"Great staff! "