Find hotels in Fireside at Norterra, Phoenix

"Nice outdoor views and location. Staff were less than eager to be helpful. Had some questionable unauthorized charges to room 2 days after checkout and was difficult to track down answers and get reversed. "

"Great people"

"Overall, our stay was fine. We had booked a two bed room and were upgraded to a suite. We had our child with us and I wouldn’t exactly say the suite was family friendly. Water pressure in our room was also lacking. "

"Checked in late at night and key didnt work to get into room. Went to front desk and they "upgraded" us to a suite. It was terrible. Super hot in the room, no towels and super dirty and run down. Tried to get some sleep as we only needed to stay 7 hours. Went to get into bed and found bed bug eggs. Left right away."

"Pool looked okay. The rooms were poorly cleaned. Lamp shades were majorly crooked. Single seat in the living room had stains+++ on it. Was afraid to sit in it. Worried about what the stains were!! Large one foot dark stain on the rug in main living room. Blood vs other?? Very out dated and dark. Other patrons were not of the normal standard of living. Did not feel save in room as the patio door did not lock. Lady assistant manager offered a full refund as we were not comfortable nor felt safe. We took 10 min to figure out what we should do and find another hotel ASAP. Then took another 15 min to find the lady assistant manager to get the refund. We were denied the full refund from male manager stating we spent 30 minutes in the room and therefore they will charge one night accommodation. "

"The area was sketchy, scary and we didn't feel safe. Had to move to another hotel. Very disappointed. Wouldlike a refun!!!"

"Clean room nice staff"

"Tons of construction. Beds are super comfortable. Staff is really nice, but don’t try and call in that might take you a while."

"Wonderful “Prickly Pear” resort. Beautiful casitas with fireplace and balcony. The grounds were amazing to walk along the Nature Trails in the mornings and although I do not play golf…the greens were worth photographing. The staff and the golf carts were amazing….food at 2 of their restaurants were excellent. Pool was clean and great view with the boulders and waterfall. Our stay was exceptional!"