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"Check-in (and out) was super easy. The staff was attentive and super helpful. The loft suites are superb and spacious. The location is terrific. The restaurants on-site are top-notch. The interior is oddly cool. The downsides, though? Our door kept locking us out and we would have to go to reception, from the 5th floor using a relatively slow elevator, to get help to let us in. It would take an additional 10-15 minutes to get into our room (multiple times over a 3 night stay). It was a minor inconvenience, but the fact that we couldn't get a straight answer about why it was happening and the fact that it just kept happening was unfortunate. The only other downside? The hot tub was lukewarm (like 92 degrees at most). Not a biggie, but after all the traveling we had done, we were hoping for something a bit more....relaxing. That said, we just went into the bathtub with the complimentary epsom salts instead. Overall, I would easily stay here again and would recommend the hotel to anyone."