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"Nice family hotel. Like having the king suite with a pullout bed-perfect for a family of four. The property does need some updating, and they could do a little better in terms of the upkeep. However, for the price, it was a good stay. Staff was very friendly and extremely helpful."

"Outdated rooms! Not sure if that’s the vibe, but bathroom outdated, you can actually see the calcium buildup on shower head and faucets. Don’t like that you have to wait in line for pool access and they only let you in after 9 and then they do a pool “break” in the middle of the day, where everyone has to go out of the pool! Not sure what’s that for! Been to many Palm Springs hotels and we were perfectly fine without the pool break! 🙄 Lazy river closes at 6 🙄."

"Good value, great views. A bit noisy with windows facing the pool, family friendly. Microwave on 1st floor and restaurant onsite was nice. Very friendly staff. Grocery and fast food walkable including a soccer park behind. Two large jacuzzis very nice."

"We stayed in Queens Bedroom with balcony at springs pool tower. The corridor seemed to be dusty, the carpet seem to be old and so was the look of the room espcially the back wall. However, th amenities nd activities outside of the room were engaging."

"Public pool meets Six Flags Hurricane Harbor vibes. This hotel stay was a disappointment to say the least. We checked in on a Monday, and walked into what I would describe as total chaos —long lines, screaming children everywhere, no available chairs poolside. The small pools and lazy river were all so packed that I felt it was unsafe for young children. At one point a child pooped in the lazy river and they had to close the pool! GROSS! We paid $700 a night for a double room, plus another $100 a night for resort fees and parking for what felt like a Holiday Inn. The food was terrible and overpriced, and they weren’t serving off the menu for breakfast. There was a line down the hall to get seated for the buffet, which had very limited breakfast options. The hotel staff, including one of the managers, weren’t friendly —with the exception of two friendly servers. One server told us a horrifying story about how she works 18 hours during the busy season, and the hotel will fire servers if someone doesn’t pay their bill. Days later, this same server never brought us a bill or cleared our dirty plates after over an hour of waiting. Our room had ripped sheets, menstrual blood on the top of the toilet, and stained carpets. The hotel lacked style, but that’s to be expected with a big, Hyatt resort like this one. What bothered me most of all was the poor condition of the pool area —chipping paint and worn patio furniture. My advice? Never book this hotel Friday-Monday!"

"The room was filthy. It was as if someone had just left it. Stains all over the carpet, stains all over the curtains. The TV had so many issues, I do not even know where to begin. Big problem they had was towels, they ask you to return your towels to get new ones. Every single time I went to get new towels. There was none. The only time I got some was by waiting 30 minutes. Funny thing is, they only gave me 2 for my family of 5. The breakfast they have is terrible. My first day there ordered sausage and eggs. The eggs were so disgusting, didnt even touch them after the first bite. I was in the army, and not even the army eggs in basic training were as bad as the ones served here. I saw so many great reviews and said okay lets go here. But boy what a mistake. The toilets got stuck for about 45 minutes and nobody could use the restroom. The shower head kept dripping water constantly. Overall I'd rate this stay a solid 4/10. I did get the standard room, so maybe I have to pay more to get a better room. But the stains, the toilet, and the tv should not be a problem in any room no matter the price. Ive stayed at motels with cleaner rooms than this one. "

"Not new but fully clean and accommodating. We had a great experience, love the property, we will be back"

"The main restaurant had bad service they got our meals wrong dont order their linguine they give it to you dry when you ask for more fettuccine sauce they told us they didn't have anymore then, they forget my spouse meal and when they bring it the meal is drowning in afredo sauce! Bad servi ce at the lounge the waitress never checked on us for more drinks. No parking"

"I would stay here again. The staff were excellent. I asked for early check in and was granted it. It is never guaranteed. But you can always ask. The place was modern and very nice and comfortable."