The environment is good and the hotel view is fantastic but the cleaning service has to be improved, they didn’t clean the washroom in some days and the rubbish is not cleaned up properly. Apart from cleaning service, overall is good!
真實旅客
於 2020 年 1 月住了 1 晚
10/10 有夠讚
Yue
家庭旅遊
2019年12月26日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
酒店位置方便,房间非常干净,工作人员也非常热心,总之,住得12分满意,5分好评
Yue
於 2019 年 12 月住了 2 晚
10/10 有夠讚
Wei Chen
家庭旅遊
2019年11月30日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice sea view and cozy atmosphere
Close the beach by walk. Fantastic cocktails and swimming pool, it worth to recommend others to stay.
It's a beautiful hotel. Thanks to Will, who gives us a great help. He is very patient and helpful. We enjoyed our stay.
MINXIONG
於 2019 年 4 月住了 1 晚
General Manager 於 2019年4月9日回覆
Thank you so much for the feedback MINXIONG. We are glad Will could be of assistance.
10/10 有夠讚
FREEY
情侶出遊
2019年2月25日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good location. Right next to sea. Spacious and comfortable room. Bikes are available for borrow.
FREEY
於 2019 年 2 月住了 3 晚
Joel Gordon, General Manager 於 2019年3月13日回覆
Thanks FREEY we hope you enjoyed riding around town.
6/10 一般般
Michael
2019年1月6日
喜歡:客房舒適度
The hotel is too new. The staff has not prepared. The service is so so.
Michael
於 2018 年 12 月住了 6 晚
Joel Gordon 於 2019年1月16日回覆
Dear Michael,
Thank you for taking the time to post a review on your recent stay. Service is paramount to our hotel, so please be confident that all comments are passed onto team leaders for attention.
We do hope to welcome you back to Riley in the future.
Kindest,
Joel Gordon
Area General Maager
2/10 很糟糕
Christopher
團體旅遊
2024年5月17日
喜歡:整潔度
不喜歡:設施服務和住宿環境和硬體
The Wi-Fi was terrible, the hot tub was never hot, the view was abysmal, and they said they were full booked and wouldn’t even look to see if I could upgrade
Christopher
於 2024 年 5 月住了 3 晚
Team Riley 於 2024年5月20日回覆
We apologize for the inconveniences you experienced, this is not up to our usual standard. We'll address these issues promptly. Thank you for your feedback.
6/10 一般般
MINAKO
2024年5月13日
喜歡:整潔度
不喜歡:住宿環境和硬體
MINAKO
於 2024 年 5 月住了 3 晚
Front Office Assistant Manager 於 2024年5月17日回覆
Dear Minako,Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience fell short of expectations. Understanding your concerns is important to us, so if you could provide more details about your stay, we'd greatly appreciate it. Your insights will help us improve and ensure a better experience for future guests. We hope to have the opportunity to welcome you back and exceed your expectations in the future. Riley, xx
10/10 有夠讚
Ronald
情侶出遊
2024年5月7日
喜歡:整潔度、員工素質和住宿環境和硬體
Pool was amazing! Beds were comfy - we had an awesome time, thanks!
Ronald
於 2024 年 5 月住了 3 晚
Team Riley 於 2024年5月9日回覆
We're delighted to hear you had an enjoyable stay! Thank you for your positive feedback about our amazing pool and comfy beds. We're glad you had an awesome time with us. Looking forward to welcoming you back for another great experience soon!
10/10 有夠讚
Riah Roselle Ong
2024年5月6日
喜歡:整潔度、員工素質和住宿環境和硬體
Riah Roselle Ong
於 2024 年 4 月住了 4 晚
Team Riley 於 2024年5月9日回覆
Thank you for the 5-star review! We're thrilled you had an excellent experience with us and hope to welcome you back soon.
10/10 有夠讚
Ruvimbo
團體旅遊
2024年5月4日
喜歡:整潔度、設施服務和住宿環境和硬體
不喜歡:員工素質
Very nice quiet place
Ruvimbo
於 2024 年 4 月住了 1 晚
Front Office Assistant Manager 於 2024年5月5日回覆
Hi Ruvimbo! Thank you for your fantastic review! We're thrilled to hear that you enjoyed your stay with us and found our place to be nice and quiet. Creating a peaceful atmosphere for our guests is always a priority for us. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!
8/10 不錯哦
Ryota
2024年5月3日
喜歡:整潔度、員工素質和住宿環境和硬體
Ryota
於 2024 年 5 月住了 2 晚
Front Office Assistant Manager 於 2024年5月5日回覆
Hi Ryota! Thank you for taking the time to leave a review. We're glad to hear that you had a positive experience overall. If there's anything specific you enjoyed or any areas where we could improve, please feel free to let us know. We're always looking for ways to enhance our guests' experiences. We hope to welcome you back again soon!
8/10 不錯哦
Ross
情侶出遊
2024年4月29日
喜歡:設施服務和住宿環境和硬體
Nice place but the hallways to the rooms smelt stale and old.
The room had mould stains on the roof. And the bedside tables were dusty.
The staff under explained things and just assumed it was ok to charge the card used to book the room instead of asking first.
For a 5 star hotel i would expect a lot more.
Ross
於 2024 年 4 月住了 5 晚
Front Office Assistant Manager 於 2024年5月4日回覆
Dear Ross,Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced during your stay with us. Please know that your comments have been taken seriously, and we are committed to addressing them promptly to ensure a more pleasant experience for our guests in the future.We apologize for the inconvenience caused by the condition of the hallways and room. Rest assured, we have already initiated a thorough inspection and cleaning process to address the stale smell, mold stains, and dust in the room and hallways. Maintaining a high standard of cleanliness and comfort is of utmost importance to us, and we are committed to rectifying any lapses in this regard.Regarding your concern about the staff's handling of payment, we deeply regret any misunderstanding or inconvenience caused. We will review our procedures and provide additional training to our staff to ensure clear communication and proper protocol regarding payment authorization.We understand your expectations for a five-star experience, and we apologize for falling short of meeting them on this occasion. Your feedback is invaluable to us as it helps us identify areas for improvement, and we are grateful for the opportunity to address these issues.Once again, we apologize for the shortcomings you encountered and hope to have the opportunity to welcome you back in the future to provide you with the exceptional experience you deserve.Warm regards,
10/10 有夠讚
Chloe
2024年4月27日
喜歡:整潔度、員工素質和住宿環境和硬體
Chloe
於 2024 年 4 月住了 2 晚
Assistant Front Office Manager 於 2024年4月29日回覆
Thank you, Chloe, for taking the time to leave us a 5-star review! We're delighted to hear that you had an excellent experience during your stay with us. If there's anything specific that made your stay memorable or if you have any suggestions for how we can continue to improve and maintain our high standards, please feel free to let us know. We look forward to welcoming you back for another wonderful stay in the future!
8/10 不錯哦
Leonard
情侶出遊
2024年4月27日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Property was nice, staff good and friendly. Breakfast could do with improvement.
Leonard
於 2024 年 4 月住了 4 晚
Assistant Front Office Manager 於 2024年4月29日回覆
Thank you, Leonard, for sharing your feedback with us. We're glad to hear that you found our property nice and that our staff provided good and friendly service. We appreciate your suggestion regarding breakfast and will take it into consideration as we continuously strive to enhance our offerings and provide a better experience for our guests.We hope to welcome you back in the future and provide you with an even more enjoyable stay. If there's anything else we can do to improve your experience, please don't hesitate to let us know.
6/10 一般般
Lisa Noelle
2024年4月25日
Lisa Noelle
於 2024 年 4 月住了 2 晚
Front Office Assistant Manager 於 2024年5月17日回覆
Dear Lisa,Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience fell short of expectations. Understanding your concerns is important to us, so if you could provide more details about your stay, we'd greatly appreciate it. Your insights will help us improve and ensure a better experience for future guests. We hope to have the opportunity to welcome you back and exceed your expectations in the future. Riley, xx
8/10 不錯哦
shannon
情侶出遊
2024年4月19日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Lovely place in a good spot. Pool could’ve been warmer and the gym is very lacking
shannon
於 2024 年 4 月住了 2 晚
riley 於 2024年4月24日回覆
Hello shannonthank you for your feedback we will pass this on to the lovely team!
4/10 不太好
Yingyu
親子旅遊
2024年4月12日
喜歡:員工素質
We paid additional price for a room with resort view anticipating to have a pool view but turns out the view from our room 207 was literally just the roof of another building plus a glimpse of the pool, super disappointed.
Yingyu
於 2024 年 4 月住了 1 晚
Riley xx 於 2024年4月12日回覆
Hi Yingyu, Thank you for providing feedback surrounding your recent stay. I'm disappointed to hear that the view was not as expected. May I suggest requesting higher floor or specific directions for your future stays? Our friendly team will do the best to accommodate as per your request. Looking forward welcoming you back to Riley on your next visit to Cairns
10/10 有夠讚
Nancy
情侶出遊
2024年4月8日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful view, great pool, our room was spotless. The food and beverage was great, though maybe could have a few more entree choices. Very good stay overall, definitely recommend.
Nancy
於 2024 年 4 月住了 3 晚
Riley xx 於 2024年4月10日回覆
Thank you Nancy for such a delightful review and hope we get the opportunity to welcome you back for another round
10/10 有夠讚
Elizabeth
2024年4月1日
喜歡:整潔度、員工素質和住宿環境和硬體
Elizabeth
於 2024 年 3 月住了 1 晚
Riley xx 於 2024年4月4日回覆
Thank you Elizabeth! Looking forward another 5-star stay with sunshine and cocktails :)
10/10 有夠讚
rick
2024年3月31日
rick
於 2024 年 3 月住了 1 晚
riley 於 2024年4月24日回覆
Hello Rick !thank you for your lovely review.We cannot wait to welcome you back
10/10 有夠讚
Shun
2024年3月31日
Shun
於 2024 年 3 月住了 4 晚
riley 於 2024年4月21日回覆
thank you shun!
10/10 有夠讚
Vivian
2024年3月31日
喜歡:整潔度、員工素質和住宿環境和硬體
Vivian
於 2024 年 3 月住了 3 晚
Riley xx 於 2024年4月4日回覆
Thanks for the 5-stars Vivian :) Looking forward another round of sunshine and cocktails by the pool!
10/10 有夠讚
Clifford,Condor
團體旅遊
2024年3月30日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Spa tub or hot tub was not heated.
Otherwise a good place to stay.
Clifford
於 2024 年 3 月住了 5 晚
Riley xx 於 2024年4月4日回覆
love to hear you enjoyed your stay Clifford!
10/10 有夠讚
kelly
情侶出遊
2024年3月26日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The hotel was beautiful and clean! The staff was helpful and had great recommendations for activities. It was an excellent experience!
kelly
於 2024 年 3 月住了 3 晚
Riley xx 於 2024年4月4日回覆
Love to hear this Kelly! I'm glad you enjoyed your stay with us!
10/10 有夠讚
Hayashi
2024年3月25日
Hayashi
於 2024 年 3 月住了 4 晚
Riley xx 於 2024年4月17日回覆
Thank you Hayashi! Glad you enjoyed :)
10/10 有夠讚
Julie
2024年3月17日
喜歡:整潔度、員工素質和住宿環境和硬體
Julie
於 2024 年 3 月住了 1 晚
Riley xx 於 2024年3月22日回覆
Thank you Julie - I'm glad you enjoyed and hope we get the opportunity to welcome you back soonRiley xx
10/10 有夠讚
ashish
家庭旅遊
2024年3月13日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Amazing experience staff was very helpful the rooms were great
ashish
於 2024 年 2 月住了 1 晚
Riley xx 於 2024年3月15日回覆
Thank you Ashish! I'm glad you enjoyed your stay :)
10/10 有夠讚
Ronda
2024年3月7日
Ronda
於 2024 年 3 月住了 3 晚
Riley xx 於 2024年4月4日回覆
Love the 5-stars Ronda!
8/10 不錯哦
Hajime
家庭旅遊
2024年2月29日
喜歡:員工素質和住宿環境和硬體
Good
Hajime
於 2024 年 2 月住了 3 晚
Riley xx 於 2024年3月2日回覆
Thanks Hajime - Looking forward welcoming you back soon
10/10 有夠讚
?
2024年2月25日
喜歡:整潔度、員工素質和住宿環境和硬體
?
Riley xx 於 2024年2月26日回覆
Thank you! I'm glad you enjoyed the Riley experience :)
10/10 有夠讚
Timothy
2024年2月21日
喜歡:整潔度和員工素質
Great
Timothy
於 2024 年 2 月住了 1 晚
Team Riley 於 2024年2月24日回覆
Thank you for the amazing review Tim! we cannot wait to see you again.Riley xx
10/10 有夠讚
Richard
2024年2月18日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Richard
於 2024 年 2 月住了 3 晚
Team Riley 於 2024年2月24日回覆
Thank you for the amazing review Richard! we cannot wait to see you again.Riley xx
4/10 不太好
James
情侶出遊
2024年2月17日
喜歡:整潔度
不喜歡:住宿環境和硬體
Would like to give this resort a higher rating but I can not! We had an upgraded room in the tower, the toilet wouldn’t stop running and wouldn’t flush properly. So they moved us to a new room in the tower with a non functional air conditioner. So I guess we had to pick our poison, sleep in a noisy room without a toilet or a hot room…
James
Riley xx 於 2024年2月18日回覆
Thank you for your feedback James - I apologize about the shortfalls. Your feedback will be shared with relevant department for reviewWe hope we can welcome you back for an improved experience in the future
10/10 有夠讚
Keith
2024年2月16日
喜歡:整潔度、員工素質和住宿環境和硬體
Lovely property and great location
Keith
於 2024 年 2 月住了 1 晚
Riley xx 於 2024年2月18日回覆
Thank you Keith - I'm glad you enjoyed your stay and we cannot wait to welcome you back soon
10/10 有夠讚
JUNNA
2024年2月16日
喜歡:整潔度、員工素質和住宿環境和硬體
自転車も借りられて市内をまわりやすい!
JUNNA
於 2024 年 2 月住了 3 晚
Riley xx 於 2024年2月18日回覆
Thank you Junna- I'm glad you enjoyed your stay and we cannot wait to welcome you back soon
10/10 有夠讚
DOYUN
2024年2月15日
DOYUN
於 2024 年 2 月住了 3 晚
Riley xx 於 2024年2月18日回覆
Thank you Doyun - I'm glad you enjoyed your stay and we cannot wait to welcome you back soon
10/10 有夠讚
Ron De
家庭旅遊
2024年2月11日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Modern and convenient facility
Ron De
於 2024 年 2 月住了 4 晚
Riley xx 於 2024年2月18日回覆
Thank you Ron de - I'm glad you enjoyed your stay and we cannot wait to welcome you back soon
10/10 有夠讚
Darren
情侶出遊
2024年2月9日
喜歡:整潔度、員工素質和住宿環境和硬體
Would stay there again, very good
Darren
於 2024 年 2 月住了 1 晚
Riley xx 於 2024年2月9日回覆
Thank you Darren - I'm glad that you enjoyed your stay and we hope we can welcome you back to Riley and the tropics very soon
10/10 有夠讚
Iben Plesner,york
情侶出遊
2024年2月9日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We had a very nice stay, the rooms are so nice and light decorated. Staff is very friendly it is definitely the hotel to stay at.
Iben Plesner
於 2024 年 2 月住了 3 晚
Riley xx 於 2024年2月9日回覆
Thank you Iben - I'm glad that you enjoyed your stay and we hope we can welcome you back to Riley and the tropics very soon
10/10 有夠讚
Vladislav
情侶出遊
2024年2月7日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
.
Vladislav
於 2024 年 2 月住了 2 晚
Riley xx 於 2024年2月9日回覆
Thank you Vladislav - I'm glad that you enjoyed your stay and we hope we can welcome you back to Riley and the tropics very soon
10/10 有夠讚
Michelle
情侶出遊
2024年2月2日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Such a stunning hotel with lots of options for dining and drinking. Has an amazing pool and staff are fantastic!
Michelle
於 2024 年 1 月住了 5 晚
Team Riley 於 2024年2月7日回覆
Hi Michelle,We are thrilled to hear you enjoyed your stay. We hope to see you back at Riley soon !- Team Riley
10/10 有夠讚
Andrew
2024年1月30日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Andrew
於 2024 年 1 月住了 1 晚
Riley xx 於 2024年2月1日回覆
I'm glad you enjoyed Andrew! We cant wait to welcome you back to Sunny Cairns very soon
8/10 不錯哦
KENTA
2024年1月29日
喜歡:整潔度、員工素質和住宿環境和硬體
KENTA
於 2024 年 1 月住了 2 晚
Riley xx 於 2024年1月30日回覆
Thank you Kenta! Looking forward welcoming you back :)