基奧賈 5 星級飯店

「第一次遇到這麼差的服務態度，沒有笑容，冷冰冰的，完全被評語欺騙了，選擇了這裡，滿肚子的不滿，五星收費，一星的服務。登記的男服務生態度極差，看他的樣子好像很討厭中國人似的，兩點入住，兩間房也沒有清潔好，我問可否先准備一間我們，他只是冷漠地說，我們只保證三點才有房，有這樣的服務嗎？房間内沒有煲水的，也沒有咖啡機，連咖啡也沒有。叫拿熱水，催了三次，60幾分鐘才送到，打電話投訴，一句抱歉的話也沒有，他只是在詢問你想怎樣，我幫你轉電話去相關部門，真最好笑，我現在要投訴，不是應該你幫我解決問題嗎？」

「很新的飯店，房間充滿工業風以及金屬與木材。飯店位置就處於運河旁，強烈建議要在飯店餐廳吃一餐因為運河景無敵。」

「Un accueil très agréable et courtois dans un palazzo magnifique…. Nous y avons passé trois nuits et tout était parfait. Le petit déjeuner est très bon et varié. Une excellente adresse dans un joli quartier de Venise ! Merci à toute l’équipe. Arrivederci !」

「很舊的酒店，當晚入住時房間冷氣是壞的，真叫人受不了，那時威尼斯白天有38度，房間就像是烤箱，而且酒店還一付無可奈何的樣子，根本就是欺負我們東方人，是我老公一直不放棄要飯店處理，隔天下午才派人來，我們放棄了半天的行程在房間等，真是很不好的經驗。所有住過的5星酒店，這是讓我覺得服務最糟的。」

「Breakfast was top notch with high quality ingredients and excellent service. 」

「Hotel is at a very good location, making all places of interest and shopping areas easily reachable The food provided at the breakfast is good with lots of varieties. However, the staff members in general are not entirely friendly, particularly those serving at concierge. Having said that, a lady staff receiving guests at the breakfast area is very helpful and always greets us with smile」

「A bit far from St Marco. Check-in process was great and the gentleman was very professional. All perfect except for checking out. I booked a pickup at the hotel and the lady insisted that I walked 10 min away over to the taxi port with heavy luggage to meet the driver there. How could I tell which driver and car? I ended up meeting the driver at the hotel but why did I have to fight for that? 」

「Room was clean and the property is beautiful with some beautiful artworks. Staff was nice and pleasant. The older people working there are amazing, and the young can definitely learn from them. Simon was especially wonderful. When I checked in I was not told about the pool nor did I use it- I would have liked to take a peak at it for sure though! The hotel rooms are comfortable but they sorely need a coffee machine! A Nespresso would be ideal. I would visit and stay again. 」