Pacific West 4 Stars Hotels

"Comfortable room"

"The Spa was amazing we truly relaxed and enjoyed "

"It was a great experience staff friendly very helpful"

"Very clean & safe!"

"Terrible experience at this hotel. We were supposed to stay here for 7 nights. I checked out after 2 nights. On our 2nd day, we left our room for an hour to go for breakfast. When we returned, our room was flooded. Water all over, our clothes, bag were wet. Upon bringing this to the attention of the front desk, the guy very conveniently said — “oh yes, that floor has been having that issue”. Why in the world would they give out rooms on the floor that is having an active issue with water leaks without actually fixing the issue?? They did change our room, and brought our stuff for laundry. When we got our stuff back, we were missing some clothes. When we told the front desk about this, they first denied and said we should check our stuff again because they don’t have anything. When I insisted that I checked multiple times, and that it should be with the laundry people, they finally checked on their end and indeed it was with them. They returned those clothes unwashed and we had to check out with wet smelly clothes. The front desk people did not do their job well, all they were interested in was gossiping and laughing. There was an instance were there were at least 6 people waiting to get assistance, but the ladies at the front desk only cared about talking to each other and making jokes. I waited 45 minutes just to get an answer for a simple question. Overall, I am really glad that I made my booking in 2 parts and I was able to cancel the second part of my booking."

"Clean room, very helpful staff and great breakfast."

"The hotel needs urgently a renovation. The staff is poorly trained "