The day I arrived, they didn't have my reservation, and they made me wait for over an hour.
There was a constant noise in the room that made it impossible to sleep.
The sink was clogged.
Reception never answered the phone, nor did they respond to the numbers listed online for the hotel.
On the second day, I asked where the ice machines were, and they told me they didn't have any but would find the ice bucket in my room and bring me some ice. Two days passed, and they never brought it.
This level of service is completely unacceptable and incredibly frustrating.