I was assigned a big, beautiful room, an upgrade apparently, I didn't ask for. The air conditioning however was not functioning in a climate of 32 degrees C with 85%+ humidity. Took 3 technicians and 36 hours to feel a little bit of a difference. I was assigned to a room that's interconnected with a door to another room. I wasn't asked if I am OK with it. The neighbor was noisy and intimading, knocking on the door and trying to open it. Had to call security. The mini fridge in the room was as non-operational as the air conditioning. The hotel was crowded and at breakfast time staff could hardly manage the flow. Pool was at full capacity, decided not even enter. I didn't enjoy my stay and would not book here in the future. Many years ago, I had much WAY MORE quality experience with the old Veneto brand.