斯瑞文翰 3 星級飯店

「Nice looking old building, full of character in keeping with surroundings, however the downside to this was poor internal layout. There was a (small) lift but even with a lift we still had few steps up & down to get to our room so not a problem for us but less abled/non ambient may not have been able to enjoy their stay. Breakfast was very good, plenty of choice of buffet items & hot food off menu cooked to order. Staff at breakfast lovely. No air conditioning in room, only in bar. As we had...

「Unser Aufenthalt war vom check-in bis zum check-out hervorragend. Personal, Sauberkeit, Komfort, Essen alles top!」

「Very nice room , good bathroom and roll top tub Spotlessly clean Bar was fine but had a problem wirh "No Ice" Parking ok but very narrow bays 」

「We traveled with a car, it is a good choice for our trip. The room is clean and tidy with accessory you need. Nice and helpful staff.」

「Overall, good value for money. The family room we stayed in was a little dusty, and the hot water didn’t work in the basin, but that was all. The breakfast was good for the price, and the staff were helpful and friendly. My child left her jacket in the lobby, and the staff kindly found it and brought it to our room the next day, which was greatly appreciated. We were also pleased with the parking. Recommended for anyone travelling with a budget.」

「I stayed overnight on Wednesday 3 June. On the Thursday morning I got up to find there was no hot water in my room. I had to wash and shave using cold water. Most unsatisfactory. I went to reception and the staff there was most unhelpful. I asked to make a formal complaint and asked the manager to contact me by phone or email. No follow up has been forthcoming. I feel robbed as I paid quite a high price for the room and in my opinion have not been given the customer service anyone would...