Omihachiman 3 Stars Hotels

"This a fantastic hotel/ryokan hybrid with excellent staff, an amazing onsen and a kid friendly vibe. The breakfast buffet is a must and there is daily ice cream in the afternoon in their relaxation room. The location is great, walkable from the underground east exit of the Kyoto station. The hotel is no-shoes and they provide all guests with comfortable pjs to use in your room and around the hotel. They have coin laundry so don’t over pack. Believe the hype, or, better, keep this place a wonderful secret. Come prepared to embrace the Japanese culture of quiet, kindness and beauty."

"The hotel was good overall and had a convenient location. The room size was actually quite good for Japan, which was a nice surprise. The hotel itself felt a bit old and could use some renovation. The air conditioning in the room wasn’t controllable—although they informed us about this from the beginning and even provided a fan at check-in, which helped. Cleanliness was good, and the staff were friendly and helpful. Overall, it was a pleasant stay."

"Staff-while other things that need improvement are tolearable what is NOT, is rude staff. From the staff at the buffet breafast to the folks at the front counter who always referred us to self check in/out. A couple of the questions we had were not check in or out and we did not appreciated getting pointed to a machine. When we first checked in, we were given two pieces of paper; one being a flyer (half sheet) and the other a brochure type with all of the hotel's amenities and services. In both documents it listed check-out as "12:00 Members who made reservations by phone, official website, or official app". Well wha they meant was for their "members" who belong to the JR West Group or Via Inn. Either way it was confusing, and we did NOT need a lady calling the room yealling stating we "must get out" or pay extra. I told the lady, fine I will pay extra but your documents are confusing. She simply stated, "No not hard, no confusing". So we finally checked out by 12:00 as the documents indicated and paid the extra 4,000 yen. I showed the lady the documents and all she said, "you no member". For as often as I use Expedia as my main service for travel everywhere, I find this hard to accept. Perhaps give your customers a more detailed list of the things to expect from this perticular hotel. While I do not blame Expedia, I do want and expect Expedia representatives to reach out to this hotel and ensure what my wife and I experience does not happen to anyone else. "

"All in all, excellent! Choice of Western style breakfast on 1st floor or Japanese on the 2nd. Good walking access to the palace park and the old market street and new shops."

"Good area close to the subway temples quite area good place to rest up."